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Troubleshooting
Troubleshooting
In case of power failure
The current programme and its setting will be saved.
Troubleshooting without display code
Problem
Cause
Solution
Washing machine
fails to operate
1. Power failure
2. Machine hasn’t been switched
on.
3. Door is not properly closed.
4. Programme is not
yet.
started
1. Check power supply.
2. Switch the machine on.
3. Close the door properly.
4. Touch “ Start /Pause”
button.
Washing machine
will not fill with
water.
1. No water inlet.
2. Inlet hose is kinked.
3. Inlet hose filter is blocked.
4. Water pressure is less than
0.03MPa.
5. Door is not properly closed.
6. Water supply failure.
1. Check water tap.
2. Check inlet hose.
3. Unblock inlet hose filter.
4. Check water pressure.
5. Close the door properly.
6. Ensure the water supply.
Machine is
draining while
being filled.
1. Height of drain hose is bel ow
80cm.
2. Drain hose end is submerged
1. Make sure that drain hose is
properly installed.
2. Make sure the drain hose is
not in water.
Drainage failure.
1. Drain hose is bloc ked.
2. Pump filter is blocked.
3. Drain hose end is higher than
100cm above floor level.
1. Unblock drain hose.
2. Clean pump filter.
3. Make sure that drain hose is
properly installed.
Problem
Cause
Solution
Strong vibration
while spinning.
1. Not all transportation bolts
have been removed.
2. Appliance has no solid
position.
3. Machine load is not balanced.
1. Remove all transportation
bolts.
2. Ensure solid ground and
a levelled position.
3. Check load weight and
balance.
Operation stops
for a period of
time.
1. Appliance displays error code.
2. Problem due to load pattern.
1. Consider display codes.
2. Reduce or adjust load.
3. Cancel programme and
restart.
Operation stops
before completi-
ng wash cycle.
Water or electric failure.
Check power and water
supply.
Excessive foam
floats drum and/or
detergent drawer.
1. Detergent is not a appropriate.
2. Excessive use of detergent in
manually dosage.
1. Check detergent recom-
mendations.
2. Reduce amount of dete-
rgent.
Spinning fails
Unbalance of laundry.
Check machine load.Run the
Spin programme again.
General information and tips:
If too much foam is visible during spin cycle, the motor will stop and drain
pump will activate for 90 seconds. If that elimination of foam fails up to 3
times, programme ends without spinning.
Automatic adjust-
ment
Washing programme
This is normal and doesn‘t
of washing
duration will be adjusted.
affect functionality.
time
When power supply is restored, operation will be
resumed.
If a power failure cuts an operating wash programme
，
door opening is mechanically blocked. To get out any
laundry
，
water level should not be seen in the glassy
porthole of the door. Danger of burns! Water level has
to be lowered as described in “Pump filter”. Not till then
pull level(A) beneath service flap until door as unlocked
by a gentle click. Afterwards refix all parts.
in water?
