EN
9-Troubleshooting
25
Should the error messages reappear even after the taken measures, switch off the appli-
ance, disconnect the power supply and contact the customer service.
Note: Foam formation
If too much foam is inspected during spin cycle, motor stops and drain pump will be ac-
tivated for 90 seconds. If that elimination of foam fails up to 3 times, programme ends
without spinning.
Problem
Cause
Solution
Strong vibration while
spinning.
•
Not all transportation bolts have
been removed.
•
Remove all transportation bolts.
• Appliance has no solid position.
•
Ensure solid ground and a levelled
position.
•
Machine load is not correct.
•
Check load weight and balance.
Operation stops
before completing
wash cycle.
•
Water or electric failure.
•
Check power and water supply.
Operation stops for
a period of time.
• Appliance displays error code.
•
Consider display codes.
•
Problem due to load pattern.
•
Reduce or adjust load.
•
Programme performs soaking cycle.
•
Cancel programme and restart.
Excessive foam fl oats
drum and/or deter-
gent drawer.
•
Detergent is not a appropriate.
•
Check detergent recommen-
dations.
•
Excessive use of detergent.
•
Reduce amount of detergent.
Automatic adjust-
ment of washing time.
•
Washing programme duration will
be adjusted.
•
This is normal and doesn‘t af-
fect functionality.
Spinning fails.
•
Unbalance of laundry.
•
Check machine load and laundry and
run a spinning programme again
.
Unsatisfactory wash-
ing result.
•
Degree of pollution does not agree
with selected programme.
•
Select an other programme.
•
Detergent quantitiy was not suf-
fi cient.
•
Choose the detergent acc. to
the degree of pollution and acc.
to manufaturer specifi cations.
•
Maximum load has been exceeded.
•
Reduce loading.
• Laundry was unevenly distributed
in the drum.
• Loose the laundry.
Washing powder
residues are on the
laundry.
•
Insoluble particles of detergent can
remain as white spots on the laun-
dry.
•
Perform extra rinse.
•
Try to brush the points from
the dry laundry.
•
Choose an other detergent.
Laundry has grey
patches.
•
Caused by fats such as oils, creams
or ointments.
•
Pretreat the laundry with a
special cleaner.
