EN
9-Troubleshooting
23
QD01-00016455
Problem
Cause
Solution
F3
•
Temperature sensor - error..
•
Contact the After sales service..
F4
•
Heating error
•
Contact the After sales service..
F7
•
Motor - error..
•
Contact the After sales service..
FA
•
Water level sensor - error
•
Contact the After sales service..
FC1
FC0
or
or
FC2
•
Abnormal communication error
•
Contact the After sales service..
UnB
•
Unbalanced load - error..
•
Check and balance laundry load in the drum.
Reduce the load.
Problem
Cause
Solution
Washing machine fails
to operate.
•
Programme is not yet started.
•
Check programme and start it.
•
Door is not properly closed.
•
Close the door properly.
•
Machine has not been switched on.
•
Switch the machine on.
•
Power failure.
•
Check power supply.
•
Child lock is activated.
•
Deactivate child lock
.
Washing machine
water.
•
No water.
•
Check water tap.
•
Inlet hose is kinked.
•
Check inlet hose.
•
•
•
Water pressure is less than 0.03 MPa.
•
Check water pressure.
•
Door is not properly closed.
•
Close the door properly.
•
Water supply failure.
•
Ensure the water supply.
Machine is draining
•
Height of drain hose is below 80 cm.
•
Make sure that drain hose is
properly installed.
•
Drain hose end could reach into
water.
•
Make sure the drain hose is not
in water.
Drainage failure.
•
Drain hose is blocked.
•
Unblock drain hose.
•
•
•
Drain hose end is higher than 100 cm
above
fl
oor level.
•
Make sure that drain hose is
properly installed.
Strong vibration while
spinning.
•
Not all transportation bolts have
been removed.
•
Remove all transportation bolts
.
•
Appliance has no solid position.
•
Ensure solid ground and a levelled
position.
•
Machine load is not correct.
•
Check load weight and balance.
Operation stops
before completing
wash cycle.
•
Water or electric failure.
•
Check power and water supply.
Operation stops for
a period of time.
•
Appliance displays error code.
•
Consider display codes.
•
Problem due to load pattern.
•
Reduce or adjust load.
•
Programme performs soaking cycle.
•
Cancel programme and restart.
9.3 Troubleshooting without display code
