ERROR CODES AND TROUBLESHOOTING
PAGE 57
ENGLISH
Error Codes and Troubleshooting
Error Code
(Indoor)
E14
Indoor Fan Motor Failure
Complete the “Check This First” Flow
Chart before continuing.
Models:
AW24TL2HFA
AW30TL2HFA
AW36TL2HFA
ASYW24TRDFA
ASYW30TRDFA
ASYW36TRDFA
Yes
Yes
Yes
Yes
No
Yes No
No
Fix incoming
power supply
Replace the fan
motor
Replace the main
board.
Replace the fan
motor
Replace the
main board.
Replace the
main board.
Replace the
main board.
Start
With the power off, turn
the fan by hand. Does it
move / rotate smoothly?
Check the incoming voltage. Is it 208/230VAC
(+/- 10%) between L1/L2? 104/115VAC (+/-
10%) from L1 to GROUND and L2 to GROUND?
Re-apply power. Does the
fan come on and spin?
Measure DC voltage at fan
motor plug CN9 between
the Pin 7 (BLUE) and Pin
4 (BLACK) wire while
spinning the fan motor.
Does it generate 2~9VDC?
Measure DC voltage at fan
motor plug CN9 between Pin
1 (RED) and Pin 4 (BLACK).
Does it measure 300~380VDC
(+/-10%)?
Measure DC voltage at fan motor
plug CN9 between Pin 5 (WHITE)
and Pin 4 (BLACK).
Does it measure between
13.5-16.5VDC?
No
No
No
Yes
Replace the main
board.
Replace the fan
motor
Measure DC voltage at fan
motor plug CN9 between Pin 6
(YELLOW) and Pin 4 (BLACK).
Does it measure between
2-6VDC?
Measure DC voltage at fan motor
plug CN9 between the Pin 7
(BLUE) and Pin 4 (BLACK) wire
while spinning the fan motor.
Does it generate 2~9VDC?
No
Yes
No
Yes
See following page
for wiring diagram and
relevant color-coded
test positions.
