Hagen Marina, Instructions For Use Manual

Page: 17 / 116

17
Warranty declaration
We give the customer a 24-month warranty for Hagen
aquariums – provided that he/she is a consumer –
should our product be defective, subject to the fol-
lowing provisions: The statutory warranty period of
two years from receipt of goods by the customer shall
apply.
§ 1 Extent of warranty
The warranty covers the aquarium product sold to you, and
all its component parts.
Consumables such as filter media are however excluded.
It is limited to the product and does not cover damage
to other items and/or personal injury. The provisions of
Product Liability Act, which are not restricted by the above
arrangement, shall also apply.
The product advertising/description is part of the contract.
Repair of the defective goods is completely free of charge
to the customer in all cases.
The customer‘s warranty claim is strictly independent
of the purchase price paid. The warranty is extended in
such a way that it shall be our decision whether the whole
product or individual parts are to be repaired or replaced.
Should this fail, you can choose to have the purchase
price reduced or to return the product for a refund of the
purchase price.
§ 2 Warranty period and processing
The warranty starts on the day the aquarium is delivered
to the customer. It is a requirement of our warranty that our
product has been used appropriately and not handled or
maintained improperly, and in particular that the relevant
instructions for use have been followed and that the
product and its parts have not been repaired by unauthor-
ised workshops or individuals. A warranty is and can only
be offered for leaks and not for glass breakage and/or the
seals on the canopy of the aquarium or any consequential
losses. This means an aquarium which is, for example, not
placed on a suitable flat surface and the glass breaks as a
result, cannot be covered by the warranty.
Nor does the warranty apply if the product suffers me-
chanical damage of any kind.
If defects occur during the warranty period, then warranty
claims should be made immediately to the pet retailer that
supplied the product, at the latest within ten days of oc-
currence of the defect. This does not affect your statutory
rights.
We reserve the right to make technical changes which
result in improvement or enhancement of products without
notice.
Warranty claims will only be considered if the receipt for
the aquarium product is submitted.
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