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H3C SR6600 Series, Troubleshooting Manual

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H3C SR6600 Series Troubleshooting Manual Download Page 28

 

25 

Compiled Date       : Jan 18 2016 

CPU Type            : P2020 

CPU L1 Cache        : 32KB 

CPU Clock Speed     : 1000MHz 

Memory Type         : DDR3 SDRAM 

Memory Size         : 2048MB 

Memory Speed        : 800MHz 

BootWare Size       : 1024KB 

Flash Size          : 8MB 

NVRAM Size          : 128KB 

BASIC CPLD Version  : 3.0 

EXTENDED CPLD Version: 2.0 

PCB Version         : Ver.B 

 

BootWare Validating... 

Application program does not exist. 

Please input BootWare password: 

 

If the following information is displayed, the Comware image files have checksum errors 
and you must download the files to the storage medium again: 

**************************************************************************** 

*                                                                          * 

*                    H3C SR66 BootWare, Version 2.05                       * 

*                                                                          * 

**************************************************************************** 

Copyright (c) 2004-2016 Hangzhou H3C Technologies Co., Ltd. 

Compiled Date       : Jan 18 2016 

CPU Type            : P2020 

CPU L1 Cache        : 32KB 

CPU Clock Speed     : 1000MHz 

Memory Type         : DDR3 SDRAM 

Memory Size         : 2048MB 

Memory Speed        : 800MHz 

BootWare Size       : 1024KB 

Flash Size          : 8MB 

NVRAM Size          : 128KB 

BASIC CPLD Version  : 3.0 

EXTENDED CPLD Version: 2.0 

PCB Version         : Ver.B 

 

BootWare Validating... 

Press Ctrl+B to enter extended boot menu... 

Starting to get the main application file--cfa0:/system.bin!................ 

.......................................................................... 

.......................................................................... 

.......................................................................... 

Something wrong with the file. 

5. 

Observe the Comware image file startup process. 

Summary of Contents for SR6600 Series

Page 1: ...td All rights reserved No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of New H3C Technologies Co Ltd Except for the trademarks of New...

Page 2: ...to ping a directly connected device 9 Symptom 9 Solution 9 Failure to forward traffic 10 Symptom 10 Solution 10 Packet loss 11 Symptom 11 Solution 11 Related commands 11 Troubleshooting POS interface...

Page 3: ...ule alarm 29 Symptom 29 Solution 29 Related commands 29 Troubleshooting ports 30 Failure to ping the directly connected device 30 Symptom 30 Solution 30 Failure to forward packets 31 Symptom 31 Soluti...

Page 4: ...reconfiguration cable swapping and reboot Output from the commands executed during the troubleshooting process To ensure safety wear an ESD wrist strap when you replace or maintain a hardware componen...

Page 5: ...on log messages 1 Save common log messages from the log buffer to a log file By default log files are saved in the logfile directory of the CF card on the active MPU in standalone mode or global activ...

Page 6: ...Sysname dir cfa0 diagfile Directory of cfa0 diagfile 0 rw 161321 Jul 11 2013 16 16 00 diagfile18 log 1021104 KB total 421416 KB free Display the diagnostic log files on each standby MPU In standalone...

Page 7: ...istics enter y at the prompt and then specify the destination file path Save or display diagnostic information Y save N display Y N y Please input the file name tar gz flash diag tar gz cfa0 diag tar...

Page 8: ...cedures in this document contact H3C Support When you contact an authorized H3C support representative be prepared to provide the following information Information described in General guidelines Prod...

Page 9: ...to view the status of the serial interface If the serial interface status is DOWN Administratively execute the undo shutdown command to bring up the serial interface 4 If the serial interface is phys...

Page 10: ...at they can correctly send and receive packets Collect packet sending and receiving statistics Execute the display hardware internal module cpos interface number statistics command in probe view to co...

Page 11: ...curred to the regenerator section multiplex section and higher order path display hardware internal module interface name interface number reg 0 1 2 3 4 Displays hardware register information about CP...

Page 12: ...learn the reason why the packets are sent to the CPU contact H3C Support 4 In probe view execute the display hardware internal fdp cdat slot slot num statistics command to view the packet statistics o...

Page 13: ...eived by the CPU data channel interface debugging hardware internal fdp cdat slot slot num debug ingress egress The first 32 bytes represent the header fields followed by 32 bytes of payload You can f...

Page 14: ...e CPU execute the following command in probe view to view the debugging information of packets sent and received by the CPU data channel interface debugging hardware internal fdp cdat slot slot num de...

Page 15: ...ion display hardware internal fdp flow slot slot num statistic Displays statistics about received Layer 3 packets display hardware internal nae slot slot num freein Displays information about the CPU...

Page 16: ...the optical module on the two ends and the optical fiber are working correctly 5 If the problem persists contact H3C Support Data link layer down Symptom The physical state of the POS interface is up...

Page 17: ...gging physical packet Enables packet debugging on the device display hardware internal module interface name interface number reg 1 Displays FPGA information about POS interfaces display hardware inte...

Page 18: ...odule resides is operating correctly 2 Verify that the traffic forwarding configuration on the SAP module is correct 3 Verify that both the inbound and outbound interfaces are up If an interface is no...

Page 19: ...mmands This section lists the commands that you might use for troubleshooting SAP modules Command Description bcm slot chip l3 defip show Displays information about routing entries bcm slot chip l3 l3...

Page 20: ...e for the router 3 Verify that the IRF physical interfaces are connected correctly IMPORTANT When you connect two neighboring IRF members connect the physical interfaces of IRF port 1 on one member to...

Page 21: ...ice to the other member device SR6600 and SR6600 X routers except for SR6602 X Use this command to verify that STM packets can be forwarded from the active MPU on a member device to the active MPU on...

Page 22: ...and fiber and identify whether the slots that provide the IRF physical interfaces have rebooted 2 In probe view execute the display hardware internal wanirf portinfo chassis chassis number slot slot...

Page 23: ...globalvariable slot slot number SR6602 X routers Displays IRF packet information for a member device SR6600 and SR6600 X routers except for SR6602 X Displays IRF packet information for an MPU display...

Page 24: ...e internal wanirf topoinfo chassis chassis number slot slot number Displays IRF topology information for a slot reset hardware internal wanirf ibd pkt info chassis chassis number slot slot number inte...

Page 25: ...e has been powered on b For routers except for SR6602 X If the device is not the fans are not rotating wait for a while and remove the MPU Identify whether the temperature of the CPU cooler on the MPU...

Page 26: ...like the following appears the memory self test failed readed value is 75555555 expected value is 55555555 DRAM test fails at 5ff80020 Fatal error Please reboot the board Reboot the device If the mem...

Page 27: ...CPLD Version 3 0 EXTENDED CPLD Version 2 0 PCB Version Ver B BootWare Validating Press Ctrl B to access EXTENDED BOOTWARE MENU Loading the main image files Loading file flash SR6600 cmw710 system test...

Page 28: ...checksum errors and you must download the files to the storage medium again H3C SR66 BootWare Version 2 05 Copyright c 2004 2016 Hangzhou H3C Technologies Co Ltd Compiled Date Jan 18 2016 CPU Type P20...

Page 29: ...f 8 Hz or the LED flashes over 5 seconds and then goes off the LPU has started up correctly If the LED flashes at the frequency of 1 Hz or is always on the LPU has hardware problems Go to step 3 If th...

Page 30: ...support the LPU Update the BOM code or replace the LPU If the State field displays Disable the LPU might have been unmounted Use the undo remove slot command to mount the LPU 3 If the LPU has been pow...

Page 31: ...The system stops responding after displaying the System image is starting message and some other information The system reboots after displaying the System image is starting message This symptom occur...

Page 32: ...label If the transceiver module is a counterfeit the transceiver module type fails to be displayed correctly and the display transceiver manuinfo interface and display transceiver diagnosis interface...

Page 33: ...evice Symptom An Ethernet interface cannot ping the directly connected device Solution To resolve the problem 1 Execute the display interface command and perform the following tasks Verify that the in...

Page 34: ...device If the ping operation fails see Failure to ping the directly connected device 2 Use the debugging ip packet command to verify that the interface can transmit IP packets correctly 3 If the probl...

Page 35: ...e interface number statistics command in probe view to collect the interface statistics Execute the display hardware internal module interface name interface number status command in probe view to col...

Page 36: ...number reg 2 Displays MAC information for an Ethernet interface display hardware internal module interface name interface number reg 3 Displays PHY information for an Ethernet interface display hardwa...

Page 37: ...cause it did not receive packets from the original active MPU Wait for the original active MPU to start up and then contact H3C Support 3 If no slave rob record is found an exception occurred on the o...

Page 38: ...e interface module 2 Execute the display hardware internal pci device slot slot num command in probe view For example if the interface module is installed in slot 5 execute the command as follows Syst...

Page 39: ...f ff ff ff ff ff ff ff ff contact H3C Support 4 If the problem persists contact H3C Support Related commands This section lists the commands that you might use for troubleshooting the interface module...

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