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10 

  If the port is enabled with IPv4SG and has IPv4SG bindings or IPv6SG bindings 

configured, determine if the packets are discarded for lack of matching IPSG bindings. 
Edit the IP source guard settings as needed. To display the IPv4SG and IPv6SG 
bindings, execute the 

display ip source binding

 and

 display ipv6 source 

binding

 commands. 

3. 

Verify that the port is not blocked: 

{

 

Execute the 

display stp brief

 command to determine if the port is set to the 

Discarding

 state by STP (a port in 

Discarding

 state cannot forward traffic). If the port is in 

Discarding

 state, disable STP on the port or configure the port as an edge port if the port is 

connected to a terminal device. 

{

 

If the port belongs to an aggregation group, execute the 

display link-aggregation 

verbose

 command determine if the port is in 

Unselected

 state (a port in 

Unselected

 state 

cannot forward traffic). Find the cause if the port is in 

Unselected

 state. For example, the 

attribute configurations of the port are different from the configurations of the reference port. 

4. 

Examine the following configurations that might cause packet loss: 

{

 

VLAN configuration

—Execute the 

display this

 command in Ethernet interface view to 

verify that the port is in the VLAN of the packets. If it is not, add the port to the VLAN. 

{

 

Blackhole MAC address entries

—Execute the 

display mac-address blackhole 

command to display blackhole MAC address entries. If the packets are discarded because 
they match a blackhole MAC address entry, delete the entry by using the 

undo 

mac-address blackhole

 

mac-address

 

vlan

 

vlan-id

 command. 

{

 

Rate limit

—Execute the 

display qos lr interface

 command to display the rate limit 

configuration on the port. If rate limit is configured on the port, make sure the committed 
information rate (CIR) is appropriate. To adjust the CIR value, execute the 

qos lr

 

inbound

 | 

outbound

 } 

cir

 

committed-information-rate 

command. 

{

 

Storm suppression

—Execute the 

display this

 command in Ethernet interface view to 

display the configuration of storm suppression. Storm suppression includes broadcast 
suppression, multicast suppression, and unknown unicast suppression. To adjust the 
suppression thresholds, execute the 

broadcast-suppression

multicast-suppression

, and 

unicast-suppression

 commands, respectively. 

5. 

Execute the 

display interface

 command to check the bandwidth usage on the port for 

risks of congestions.  

If congestion occurs, locate and resolve the problem by referencing related congestion 
management documents. 

6. 

If the issue persists, contact H3C Support. 

Related commands 

This section lists the commands that you might use for troubleshooting Layer 2 forwarding failure. 

 

Command  

Description 

display interface 

Displays Ethernet interface information. 

display ip source binding 

Displays IPv4 source guard binding entries. 

display ipv6 source binding 

Displays IPv6 source guard binding entries. 

display link-aggregation verbose 

Displays detailed information about the aggregation groups 
that correspond to the aggregate interfaces. 

display mac-address blackhole 

Displays blackhole MAC address entries. 

display packet-filter 

Displays whether an ACL has been successfully applied to 
an interface for packet filtering. 

Summary of Contents for SOHO IE4100

Page 1: ...e reproduced or transmitted in any form or by any means without prior written consent of New H3C Technologies Co Ltd Except for the trademarks of New H3C Technologies Co Ltd any trademarks that may be...

Page 2: ...5 Symptom 5 Troubleshooting flowchart 6 Solution 6 Related commands 7 Miscellaneous 8 Layer 2 forwarding failure 8 Symptom 8 Troubleshooting flowchart 8 Solution 9 Related commands 10 Layer 3 packet f...

Page 3: ...odels and accessories vary by country and region This document describes only the preceding models For the chassis models and accessories available in your country or region contact the local H3C mark...

Page 4: ...qos policy interface command to check whether an ACL is deployed in a QoS policy 2 Check the QoS policy configuration a Use the one of the following commands to check whether the QoS policy lacks tra...

Page 5: ...iguration 5 If the issue persists contact H3C Support Related commands This section lists the commands that you might use for troubleshooting ACLs Command Description display acl resource Displays QoS...

Page 6: ...uration interface command to display the configuration of the aggregate interface and Unselected ports c Reconfigure the Unselected ports with the same attribute configuration and class two configurat...

Page 7: ...the reference port 6 Verify that the number of member ports in the aggregation group does not exceed eight If the limit is exceeded remove undesired member ports from the aggregation group 7 If the i...

Page 8: ...port b If they do not match use the speed command and the duplex command to set the speed and duplex mode for the port 4 Verify that the MDI configuration of the port matches the cable type a Examine...

Page 9: ...nsceiver interface command Sysname display transceiver interface gigabitethernet 1 0 25 GigabitEthernet1 0 25 transceiver information Transceiver Type 1000_BASE_SX_SFP Connector Type LC Wavelength nm...

Page 10: ...forwarding failure Incoming error packets No Yes Yes Troubleshoot the problem End No Yes Layer 2 packet loss Packets filtered by ACLs or QoS policies Troubleshoot the problem Port blocked No Troublesh...

Page 11: ...or twisted pair failure To test and resolve such a failure replace the transceiver module fiber or twisted pair with a good one Inconsistent configurations Verify that the configurations including spe...

Page 12: ...e entry by using the undo mac address blackhole mac address vlan vlan id command Rate limit Execute the display qos lr interface command to display the rate limit configuration on the port If rate lim...

Page 13: ...cies display qos policy interface Displays information about the QoS policies applied to an interface or all interfaces display qos vlan policy Displays information about QoS policies applied to VLANs...

Page 14: ...to forward packets through the CPU the forwarding efficiency is very low If the device has correctly learned the ARP entries go to step 3 3 Verify that the route entries are correct Use the display ip...

Page 15: ...ber combo ports are activated on the Combo ports If not enter the physical interface views and execute the combo enable fiber command Make sure the ports are connected with optical fibers 3 Remove and...

Page 16: ...wer supply in abnormal state Symptom PoE power supply is abnormal Troubleshooting flowchart Figure 7 Flowchart for troubleshooting PoE power supply failure Solution To resolve the issue 1 Verify that...

Page 17: ...o 1 PSE SubSlot No 0 PSE Model LSW BCM POE PSE Current Power 0 W PSE Average Power 0 W PSE Peak Power 0 W PSE Max Power 370 W PSE Remaining Guaranteed 370 W PSE CPLD Version PSE Software Version 130 P...

Page 18: ...of the port 4 If this issue persists contact H3C Support Related commands This section lists the commands that you might use for troubleshooting PoE Command Description display poe device Displays gen...

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