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Troubleshooting
Power failure
Symptom
The firewall cannot be powered on, and the power status LED (PWR) on the front panel is off.
Solution
To resolve the issue:
1.
Turn off the circuit breaker for power input to the firewall.
2.
Verify that the power source is as required by the firewall.
3.
Verify that the power cord is firmly connected.
4.
Verify that the power cord is in good condition.
5.
If the issue persists, contact your local sales agent.
Configuration terminal display issue
Symptom
The configuration terminal displays nothing or garbled text when the firewall is powered on.
Solution
To resolve the issue:
1.
Verify that the power system is operating correctly.
2.
Verify that the console cable is correctly connected.
3.
Verify that the console cable is connected to the serial port configured on the configuration
terminal.
4.
Verify that the configuration terminal parameters are configured as follows:
Baud rate
—9600.
Data bits
—8.
Parity
—None.
Stop bits
—1.
Flow control
—None.
Terminal emulation
—VT100.
5.
Verify that the console cable is in good condition.
6.
If the issue persists, contact your local sales agent.
Password loss
To deal with loss of the password used for accessing the firewall through the console port, see the
release notes for the firewall.
