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General warranty terms
The following terms describing the preconditions for and scope of our warranty,
do not infringe the warranty rights of the ultimate buyer.
Our warranty for this appliance is granted under the following terms:
As buyer of a Gutfels
appliance, you have a manufacturer’s warranty for a period
of 2 years from the date of purchase.
During this warranty period, you can make your warranty claims directly on the
manufacturer’s Service platform at
If an additional warranty is concluded between you and your dealer, all claims
against the manufacturer will become void after the end of the 24-month
manufacturer’s warranty. In this case, please
contact your dealer directly.
Warranty period
The warranty period is 24 months from the date of purchase (proof of purchase
must be presented). During the first 6 months, defects in the appliance are
remedied free of charge on condition that the appliance is accessible for repairs
without any great effort. During the following 18 months, the buyer is obliged to
prove that the defect already existed at the time of delivery.
In the case of commercial use
(e.g. in hotels, canteens) or
joint
use by
several households, the warranty period is 12 months from the date of purchase
(proof of purchase must be presented). During the first 6 months, defects in the
appliance are remedied free of charge on condition that the appliance is
accessible for repairs without any great effort. During the following 6 months,
the buyer is obliged to prove that the defect already existed at the time of
delivery.
The claim under warranty does not prolong the warranty period for either the
appliance or for newly installed parts.
Scope of the defect remedy
Within the periods indicated, we will remedy all defects in the appliance that are
demonstrably attributable to poor workmanship or material flaws. Replaced parts
become our property.
The warranty does not cover:
Normal wear, deliberate or negligent damage, damage resulting from a failure to
observe the operating instructions, improper installation and set-up or
connection to the wrong mains power supply, damage caused by chemical or
electrothermal effects or other abnormal environmental conditions, glass,
paintwork or enamel damage and possible differences in colour as well as
defective bulbs. Defects in the appliance resulting from transport damage are
also not covered. We are also not obliged to perform defect remedies, if
–
without our express written authorisation
–
work is carried out on the Gutfels
appliance by unauthorised persons or third-party parts have been used. This
limitation shall not apply to faultless work carried out by a qualified person using
our original parts to adapt the appliance to the technical safety regulations of
another EU member state.
