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Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this
Product and its terms can be found at www.guardianpet.net.
Australia/New Zealand -
In compliance with the Australian Consumer Law, Warranties Against Defects, effective January
1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered:
Radio Systems Australia Pty Ltd (hereinafter referred to as “Radio Systems”) warrants to the original
retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper
residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date.
An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift recipient of
a new Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio
Systems covers labor and parts for the first year of ownership; after the first year, a service or upgrade charge will apply
relative to replacement of the Product with new or refurbished items at Radio System’s sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This
Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase Products outside of Australia, New Zealand, or from an unauthorized dealer will need to return
the Product to the original place of purchase for any warranty issues.
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other
reason outside of these Warranty terms.
Claims Procedure:
Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre
at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair
or replacement of the Product. If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be
included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days
of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase,
the consumer will be required to return the Product to Radio Systems at the consumer’s own expense. Radio Systems
will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product
is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the
law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786
608 (Australia) or 0800 543 054 (New Zealand).
