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Guardian Telecom Inc. 

Installation and Operation 

ACR/ACT-VoIP Series Telephones 

Page 17

 

 

 

10.  Field Repairs 

 

Field repairs may only be carried out by qualified technicians using OEM parts.  Substitution of 
parts voids warranty and may pose a hazard to users of the equipment. 

See: Section 11 
Replacement Parts 

Disconnect the telephone IP Cable and Aux Power if necessary. 

 

Carefully remove the front cover assembly and separate from the housing by disconnecting the 
harness plugs.  NOTE that the handset and all electronics are attached to the front plate. 

Perform the necessary repairs or adjustments. 

 

Carefully replace the front plate and install all screws.  Do not over tighten the cover screws. 
There is a flexible gasket between the cover and the body; excessive tightening of the screws 
deforms the gasket and reduces the weather resistance of the set. 

 

Handset Replacement 

 

Refer to the instruction sheet included with the replacement handset. 

 

Disconnect the handset wiring from the terminal block. 

 

If the phone is equipped with an armored cord handset, remove the anchor screw from the 
armored cord lanyard. 

 

Loosen the handset cable gland and pull out the cord. 

 

Install the new replacement handset and tighten the gland. 

 

Rewire the handset cord to the terminal block. 

 

Ringer Speaker Replacement 

 

Unplug the speaker connector from the main board. 

 

Remove the screws that hold the speaker cap to get access to the speaker. 

 

Install the new speaker and gasket. 

 

Reconnect the speaker connector to the main board. 

 

Main Circuit Board Replacement 

 

Label any wiring attached to the circuit board. Disconnect wiring and ribbon cable. 

 

Remove the six screws holding the circuit board in place. Carefully remove the board. 

 

Install the new circuit board reattach the wiring. 

 

Fuse 

 

The relay circuitry contains a non-replaceable 250VAC 1A fuse. If the fuse blows install a new 
main circuit board. 

 

 

Summary of Contents for ACR-11-VoIP

Page 1: ...Resistant VoIP Telephones ACR VoIP and ACT VoIP Series Installation and Operation ACT 30 VoIP ACR 41 VoIP P007312 Rev D 150527 5 27 2015 11 38 AM Ph 403 258 3100 email info guardiantelecom com www gu...

Page 2: ...any use of this manual or such products software firmware and or hardware Guardian Telecom Inc reserves the right to make changes without notice to this manual and to any such product software firmwa...

Page 3: ...s 5 Install in accordance with the manufacturer s instructions 6 Do not install near any heat sources such as radiators heat registers stoves or other apparatus including amplifiers that produce heat...

Page 4: ...14 8 5 RESET Switch 15 8 5 1 Announcing the IP Address 15 8 5 2 Restore the Factory Default Settings 15 8 6 Adjust the Volume 15 9 Product Specifications 16 10 Field Repairs 17 11 Replacement Parts 18...

Page 5: ...4 ACR 11 VoIP ringdown telephone with coil cord P5435 ACR 41 VoIP ringdown telephone with armored handset cord Accessories POE Injector Auxiliary Power Supply Contact Sales Loud Ringers and Strobe Lig...

Page 6: ...monitor and program settings through a web browser to configure telephones on their network The ACR 11 VoIP and ACT 30 are standard models with a curly cord and the ACR 41 VoIP and ACT 40 are vandal r...

Page 7: ...Hearing Aid Compatible Receiver Volume Adjustment Compatible with inductively coupled hearing aid devices Adaptive full duplex operation Compatible with most SIP based IP PBX servers that comply with...

Page 8: ...1012 6721 A REN 0 9B SN XXXXXXXX MODEL XXX XX SEALED MAGNETIC REED HOOK SWITCH CAST ALUMINUM ENCLOSURE WITH POWDER COAT FINISH HIGH IMPACT ABS HANDSET WITH HEARING AID COMPATIBLE EARPIECE METAL KEYPAD...

Page 9: ...CT VoIP Series Telephones J1 J9 J3 JP0 JP5 J4 J2 J5 JP1 J6 JP9 JP6 JP8 J8 JP3 JP4 JP2 J13 J10 J11 J7 J12 5V GND JP12 TOP VIEW OF VoIP PCBA ETHERNET CABLE J1 STANDARD 8 PIN RJ45 10 100Base T And power...

Page 10: ...socket If a conduit hub is used ensure that it is grounded to the ground stud See Figure 4 Wiring Connect external power if provided Connect the on board relay if utilized Reconnect the faceplate har...

Page 11: ...alues on boot Audio Encodings PCMU G 711 mu law PCMA G 711 A law Packet Time 20 ms 7 Supported SIP Servers As a SIP device this product will operate with most IP PBX servers 8 ACR ACT VoIP Telephones...

Page 12: ...ervice center for repair The Telephone relay activation time is selectable through the web interface on the Device Configuration Page The relay is controlled by DTMF tones generated from the phone to...

Page 13: ...s and functions Figure 7 Connector Locations Connector Function J1 PoE Network Connection RJ 45 J2 Hands free Microphone Interface LED Interface J3 Not used J4 JTAG Interface J5 Handset Reed Switch In...

Page 14: ...re green Link light above the Ethernet port indicates that the network connection has been established see Figure 8 The Link light changes color to confirm the auto negotiated baud rate This light is...

Page 15: ...ed address or default to 10 10 10 10 if a DHCP server is not present Note Pressing and holding the RESET switch for longer than five seconds will restore the telephone to the factory default settings...

Page 16: ...cal HOOK SWITCH CRADLE SWITCH LIFE 1 000 000 OPERATIONS HOUSING MATERIAL CAST ALUMINUM POWDER COATED FACEPLATE STEEL ZINC DICHROMATE PLATED AND POWDER COATED DIMENSIONS H X W X D WALL MOUNTED 15 4 X 9...

Page 17: ...tance of the set Handset Replacement Refer to the instruction sheet included with the replacement handset Disconnect the handset wiring from the terminal block If the phone is equipped with an armored...

Page 18: ...04370 Faceplate ACT 30 P004371 Handset Retainers Clips P004446 Faceplate for ACR 11 P004455 Gasket Top P004456 Gasket Bottom P005133 Faceplate ACT 40 P005134 Faceplate ACR 41 P005585 Ga Ace 100 Enclos...

Page 19: ...purposes of installing the product making adjustments and replacing components following the instructions in the product manual High voltages may be present in this product when connected to telephon...

Page 20: ...d the unit fails to operate the user must contact Guardian Telecom to obtain authorization to return the product This can be done by done by completing a RMA form online at www guardiantelecom com or...

Page 21: ...ray the cleaner on a soft cloth then wipe the surface Pre treated cloths like those used for eyeglasses or cameras may be used to clean the Telephone Premoistened towelettes may also be used however a...

Page 22: ...Guardian Telecom Inc Installation and Operation ACR ACT VoIP Series Telephones Page 22 Notes Model No Part No Serial No Date of Purchase...

Page 23: ...THIS PAGE INTENTIONALLY LEFT BLANK...

Page 24: ...ian Telecom Inc Toll free 1 800 363 8010 Phone 403 258 3100 Fax 403 253 4967 www guardiantelecom com E mail sales guardiantelecom com Click to open message box CONNECTED PROTECTED Guardian Telecom Inc...

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