23
5 Trouble Shooting
Description of problem
What to do
No noticeable fuel
savings
I do not notice any fuel
savings
• Make sure you are comparing before-and-after fuel
consumption based on the vehicle’s actual consumption –
on-board computers often display incorrect values.
• It is important that your driving style remains the same, i.e.
you do not accelerate harder or drive fast more often than
before. You will not see any fuel savings either if you often
drive at or near maximum load – you need to adopt an
economical driving style at least some of the time in order to
save fuel
• If your driving style is economical but you still do nott notice
any fuel savings, please contact our Customer Service.
• The RaceChip App is connected to our server and can
download settings specially for your car.
• This means that our Customer Service can update your
RaceChip’s settings and help you save fuel when you use an
appropriate driving style.
• You can update the settings of your RaceChip by going to
Settings on the App (
Search for updates for my car
)
No connection after
updating the operating
system
No pairing between
RaceChip App and
RaceChip possible
after updates of the
operating system on your
smartphone
• Shut down the RaceChip App (iOS: push the home button
twice and close the RaceChip App; Android: Open the task
manager and close the RaceChip App) and re-start it again
• If that does not cure the problem, please contact our
Customer Service
