Gtech HV01, Safety And Instruction Manual, Page: 15 / 16

Grey Technology has provided the HV01 Cordless Handheld Vacuum Cleaner with a
12 month guarantee.
In Guarantee: Please retain your receipt as proof of purchase. In the rare and
unfortunate event of your Gtech product being faulty, please accept our apologies and
we will aim to remedy the problem as fast as possible once brought to our attention.
However please be aware that due to Company Policy Grey Technology can only repair
or replace all or part of the product if proof of purchase is provided and the claim is
made within 12 months of the purchase date.
If your product is within the 12 months warranty period you should either return this product
with its receipt to the retailers where the product was purchased or if a simple part or advice
is required ring the Gtech Helpline where we will be more than happy to assist.
Please note: Gtech cannot refund any monies if the product was brought from
a third party.
We would like to remind our customers that the Gtech guarantee does not cover any
unauthorised repairs and will be annulled:
1. if the product has been damaged due to incorrect use or maintenance.
2. if any part is modified or replaced or if it is used in any way that is not
recommended by Gtech.
3. if it is used with any parts not produced or not recommended by Gtech.
4. if it is used for purposes other than those specified by Gtech.
Please note: the battery is a consumable item and is not covered by the 12
month guarantee.
If after reading the manual and following the instructions you are sure that the product is
defective please call the Gtech Helpline on 0870 7944001. A customer service advisor
will be on hand to deal with any problems you have with our product. To assist them
please be ready with the product, a detailed description of the problem, and your proof
of purchase.
Out of Guarantee: If your Gtech product is over 12 months old and you need any parts
or advice then please contact our Helpline. Parts will be sent out usually within 3 weeks
of request.
WARNING: Only use the charger supplied with the product. Using another
charger may damage the product and the battery and will invalidate your
guarantee.
Warranty Information
helpline 0870 7944001 email support@greytechnology.co.uk web www.greytechnology.co.uk
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