Troubleshooting
Problem
Possible reason
Possible solution
Poor cleaning and
dust pick up.
1. Blocked opening in tool.
2. Blocked opening in unit.
3. Filter dirty.
4. Dust collector not
correctly fitted to unit.
5. Battery flat.
1. Check openings in tools for
blockages.
2. Remove tool and check for
blockages.
3. Clean filter.
4. Check fitting.
5. Recharge battery for 12 hours.
Cleaning time low.
1. Battery flat.
1. Recharge battery for 12 hours.
Unit fails to operate. 1. Battery flat.
1. Recharge battery for 12 hours.
No light when
charger first
connected.
1. Charger not fully
pushed into mains socket.
2. Mains socket not
switched on.
3. Charger cord not fitted
correctly into charger
stand or rear of unit.
4. Unit not well located on
charging stand.
5. Defective mains socket
or charger.
6. Power button is in
“ON” position.
1. Push the charger fully into
mains socket.
2. Switch on mains socket.
3. Check charger cord is fully
engaged in the socket on the charging
stand or product.
4. Re-position unit on charging stand.
5. Consult a qualified electrician
to check the socket. Contact
customer service centre or dealer.
6. Press power button once to
ensure unit is switched “OFF”.
If the product needs to be repaired or replaced only use parts which are approved by
the manufacturer.
For further help, technical advice, or to order spare or replacement parts contact the
Gtech Customer Services Helpline.
In the unlikely event that you should experience any problems with the product
please do not take it back to the shop. For help and assistance please call the
Gtech customer services helpline.
helpline
0870 7944001
web
www.greytechnology.co.uk
12
Tel:
0870 7944001
email: