6
Device Maintenance
6.2 Common faults and troubleshooting
Fault
Cause
Suggestion
Cannot enter the
ShineMaster
internal page
ShineMaster can not
obtain the IP
1.Enable Router DHCP Function
2.PC and the ShineMaster must be in the
same network segment.
ShineMaster
internal page
"System Status
Information"
shows not
connected
Unable to connect to
server
1.Check whether the router network is
connected to the Internet.
2.Check if the "server address" is correct
The Chinese user server domain name is:
http://server-cn.growatt.com
The overseas user server domain name is:
http://server.growatt.com
ShineMaster is
online, but the
monitored device
is disconnected
after logging in to
the account
1.Monitor connection
failed
2.No access to the
internal page to add
equipment
3.Inconsistent
Photovoltaic
equipment address
and added
equipment address
4.Wrong PV device
serial number
1.Check the stability of communication
cable.
2.Enter the internal page "datalogger
settings" to add photovoltaic devices
3.On the "Device Status" page of the
internal page, check whether the
device's communication address is the
same with the added device.
4.Check whether the serial number of
the monitored PV equipment is 10
digits. It can only contain English
letters and numbers, and there are no
illegal characters.
Long time no
refreshment
interface after
operation
Configuration page
does not respond
Refresh the page or login in again.
6.3 Maintenance
1. Avoid frequent turning on and off of the power supply, handle with care;
2. ShineMaster is a product for indoor use. Do not use ShineMaster in a humid
environment or in direct sunlight.
6.1
Reset ShineMaster
If you press the “reset” button for five seconds, it will erase all the registered device
information. All the information for the server communication part will be kept.
General specification
7
Technical specifications
7.1 ShineMaster specification
Length * width * height
130mm*84mm*25mm
Net Weight
180
±
5g
Protection grade
IP30
Operating environment
Ambient temperature
-
40
℃~
+
60
℃
Installation
Indoor
28
29
