19
20
TROUBLESHOOTING
PROBLEM
CAUSE
SOLUTION
First Use
-There is a burning smell
when the machine first starts and a
beverage button is pressed.
• Machine heating up for the first
time.
• There may be a slight burning
smell coming from the machine
when first used. This is caused by the
water heating as it travels through
the pipes and will dissipate
Note:
Steam may appear be
seen coming from the
Capsule
Compartment
, this is steam from the
hot water entering into the
Capsule
Compartment
and will dissipate.
Water residue within the machine on
opening.
• The system is quality checked prior
to dispatch. There may be residual
water left from testing
• The water residue will be
removed when you conduct the
‘First Time Use’
on
Page 6
.
RED
Indicator Light
No beverage is brewed.
The
Indicator light
blinks
RED
and
beeps continuously.
• The
Water Tank
is empty
• Fill the
Water Tank
with fresh
water. Press
Single
or
Double
Espresso button
. When the buttons
remain steadily lit, the appliance is
ready for use.
The
Indicator Light
is on and
steadily lit in
RED
. Water comes
out cold.
• Heating problems.
• Turn off the machine, then turn it
back on after a few minutes.
Note:
If the
RED
Indicator Light
remains steadily lit after turning the
machine off and on, perform a
Factory
Reset
as described on
Page 18
.
If the problem persists please contact
Grinders National Sales Centre
on
1300 476 377
The
RED
Indicator light
is lit
steadily and the buttons are
flashing.
• Priming.
• Press the
Double
or
Single
Espresso button
to commence the
Prime process
. Refer to
Page 6
,
‘First Time Use’
.
ORANGE
Indicator light - Descaling
.
The
Indicator Light
is lit
ORANGE
.
• Machine requires
Descaling
.
• Refer to
‘Descaling’
on
Page 15
to
descale the machine.
Dispensing
- When a coffee
Dispensing button
is pressed, the
machine starts running, but stops
without dispensing coffee or after
dispensing only a small amount.
(Under 30mL).
• Pre-infusion
• Incorrect beverage quantity
programming.
• Pre-infusion involves a small
amount of hot water running through
the filters ensuring there is uniform
distribution of water over the entire
surface of coffee before the full
beverage is dispensed.
• Reprogram the quantity of beverage
corresponding to your selected button.
Refer to
‘Programming the Quantity of
Coffee in a Cup’
on
Page 11.
Continued on next page
TROUBLESHOOTING - Continued
PROBLEM
CAUSE
SOLUTION
Coffee being dispensed very slowly
and is weak or poor quality.
• Incorrect coffee capsule being
used.
• Ensure you use the Caffitaly
System.
Coffee grinds appearing in the cup
or mug
• Incorrect coffee capsule being used.
• Not cycling water through the
machine after use.
• Ensure you are using Caffitaly
System compatible capsules only
.
There will be a
Caffitaly System logo
on the packaging.
• Cycle water through the machine
after each use by pressing the
Double
Espresso button
. This also assists in
stopping the coffee grinds building up
and blocking the system.
Other
- The
Lever
cannot be
lowered.
The
Used Capsule Drawer
is full;
Capsule is stuck in the
Capsule
Compartment
.
Empty the
Used Capsule Drawer
.
Gently push down on the jammed
capsule with a new capsule.
Water is leaking from the
Used
Capsule Drawer
.
• Beverage has been dispensed
without using a capsule (excluding
Hot Water button
).
• Not emptying the
Used Capsule
Drawer
after using the
Cleaning/
Rinse Cycles
.
• Used Capsule Drawer
is full of
capsules.
• Regularly check the
Used Capsule
Drawer
for residual water and empty
if required.
• Check and empty the
Used Capsule
Drawer
after each C
leaning/Rinse
Cycle
.
• Empty the
Used Capsule Drawer
.
