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© 2016 The Chamberlain Group, Inc
CHAMBERLAIN LIMITED WARRANTY - GRIFCO® Products
Chamberlain Australia Pty Limited / Chamberlain New Zealand Limited (Chamberlain) is committed to manufacturing and supplying high quality goods. As part of
this commitment, we seek to provide reliable service and support for our goods and are pleased to provide you, the original purchaser, with this Chamberlain
Limited Warranty.
We also provide the following statement as required by the Australian Consumer Law: In Australia, in addition to your rights under this Chamberlain Limited
Warranty, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a ma-
jor failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
Chamberlain’s warranty
Chamberlain warrants to the original purchaser of the Grifco product (Unit) that:
1 The Unit (excluding the electric motor) is free from defects in materials and workmanship for a period of 24 months from the date of purchase.
2 The electric motor is free from defects in materials and workmanship for a period of 12 months from the date of purchase.
During the applicable Chamberlain Warranty period, if you are concerned that the Unit or electric motor may be defective, call our service centre on the toll free
number below before removing the Unit and a Chamberlain technician will diagnose the problem. Once the problem has been diagnosed, subject to your rights
under the Australian Consumer Law with respect to major failures, Chamberlain will provide you with:
1 parts for “do-it-yourself” repairs; or
2 shipping instructions for a factory repair or replacement.
If a factory repair or replacement is required, provided the defective part or Unit is returned to Chamberlain well-packaged and in accordance with Chamberlain’s
shipping instructions, Chamberlain will, subject to your rights under the Australian Consumer Law with respect to major failures:
1 in relation to the Unit (excluding the electric motor), repair or, at its option where permissible, replace any defective part or Unit (excluding the electric mo-
tor) and return it to you at no cost; and
2 in relation to the electric motor, replace the electric motor and return it to you at no cost.
Where the Unit has been installed by an authorised installer, you must call them for prompt on-site service. Chamberlain will furnish replacement parts free of
charge through the authorised installer. A service fee for on-site service may apply.
Repairs and replacement parts provided under this Chamberlain Limited Warranty are provided free of charge and are warranted for the remaining portion of
the original warranty period.
This Chamberlain Limited Warranty provides benefits which are in addition to your other rights and remedies as a consumer.
Exclusions
If our service centre determines that a warranty claim has been made in respect of a failure or defect arising under or out of any exclusion detailed below such
that the claim is not covered under this Chamberlain Limited Warranty, we may, subject to your other rights and remedies as a consumer, charge you a fee to
repair, replace and/or return the Unit to you.
This Chamberlain Limited Warranty does not cover any failure of, or defect in, the Unit due to:
1 non-compliance with the instructions regarding installation, operation, maintenance and testing of the Unit or of any product with which the Unit is used;
2 any attempt by a person other than an authorised installer to change settings, repair, dismantle, reinstall or move the Unit to another location once it has
been installed;
3 tampering, neglect, abuse, wear and tear, accident, electrical storm, excessive use or conditions other than normal commercial use;
4 use of the Unit in conjunction with controls which have not been supplied, or pre-approved, by Chamberlain;
5 problems with, or relating to, the commercial door or commercial door hardware, including but not limited to the door springs, door rollers, door alignment,
hinges, guides, slats and drums; or
6 problems caused by electrical faults.
If this Chamberlain Limited Warranty does not apply, you may have rights available to you under the Australian Consumer Law.
Liability – Australia only
Except as set out in the Australian Consumer Law (being Schedule 2 of the Competition and Consumer Act 2010) (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the
Unit, other than those which were reasonably foreseeable as liable to result from the failure.
Liability – New Zealand only
Except as set out in the Fair Trading Act 1986 and the Consumer Guarantees Act 1993 (as amended, consolidated or replaced):
1 all other guarantees, warranties and representations in relation to the Unit or its supply are excluded to the extent that Chamberlain can lawfully exclude
them; and
2 under no circumstances will Chamberlain be liable for consequential, incidental or special damages arising in connection with the use, or inability to use, the
Unit, other than those which were reasonably foreseeable as liable to result from the failure.
Note
We request that you retain your sales docket or invoice as proof-of-purchase and attach it to this manual to enable you to establish the date of purchase in the
unlikely event of a warranty service being required. Chamberlain reserves the right to change the design and specifications of the Unit without prior notification.
Some features or accessories of the Unit may not be available in certain markets or areas. Please check with your distributor.
New Zealand
Auckland phone 09 477 2823
Phone toll free 0800 653 667
Fax toll free 0800 653 663
Websites
grifco.com.au or grifco.co.nz
Chamberlain service centre contact details
Australia
Phone toll free 1800 474 326
Fax toll free 1800 888 121
Unit 1, 75 Epping Road
North Ryde, NSW 2113
Email
[email protected]
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