Attention: Do not return this product to the store. For questions on operation, assembly or parts, please contact us at
www.greenwayhp.com or 1-866-253-0447.
Q: Why is my water dispenser leaking?
A: If you are experiencing a leak with your water dispenser please do the following to see if the water bottle or the
dispenser is leaking.
1. Unplug the unit, and remove the bottle.
2. Remove the bottle support collar and check the water level inside the reservoir – it should be at roughly three-
quarters full. Water level should be approximately 3/4" - 1" / 1.9cm - 2.5cm
below vent tube.
3. Let water sit for 2 hours. If the dispenser does not leak, it is the bottle that is leaking due to a small crack or
pinhole and it needs to be replaced. If the dispenser is leaking, please contact Greenway Water Technologies at
[email protected] or 1-866-253-0447.
Q: Why do I get a plastic taste from my dispenser?
A: As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of
the unit. To remove this taste, simply follow the cleaning instructions outlined in Cleaning the Reservoirs.
Q: What is the spike that goes into the bottle?
A: Greenway
®
water dispensers feature a “piercing valve” as part of the bottle support collar, providing added
convenience for water bottle installation. Depending on the water bottle supplier, some water bottles incorporate
a self-piercing membrane in the bottle cap for this specific purpose (ask your water bottle supplier if your water
bottle incorporates this feature). If your water bottle does not incorporate this feature, the entire bottle cap must
then be removed to eliminate possible damage to the piercing valve.
7
8
F
requentLy
a
sked
q
uestiOns
