If you find that your dispenser is leaking, check the water bottle first!
Almost all 3 and 5 (12L / 19L) gallon water bottles are recycled and handled
extensively during cleaning, filling, and shipping. As a result they are very prone
to developing pin holes or small cracks that can cause an overflow (or leak)
when placed on top of a water dispenser.
Most often, there is nothing wrong with your water dispenser. If you are
experiencing a leak, this simple test will allow you to determine whether your
water bottle or dispenser is the source of the problem.
1. Unplug the unit and remove the water bottle.
2. a) Remove the bottle support collar and check the water level inside the
reservoir – it should be at roughly three - quarters full.
b) Please add or drain a few glasses of water to achieve the required
fill level.
3. Closely monitor the water level inside the reservoir, (1-2 hours) if the
water level drops, immediately drain the remaining water from the unit and
call customer service at
1-866-253-0447. If the water level remains
constant it is the water bottle not the dispenser that is leaking. Please
contact your water supplier for a replacement bottle.
Please visit us at
www.greenwaywt.com for water dispenser accessories and helpful use and care tips.
Place a glass under the spigot. For room temperature water, press the white tap downward until the desired amount of
water is dispensed.
Place a glass under the spigot. For cold water, press the blue tap downward until the desired amount of water is
dispensed.
By turning the thermostat at the back of the unit, the temperature can be adjusted.
Turn the dial clockwise between the min (cool) and max (colder) levels until the
desired temperature is reached. If the water dispenser is not dispensing water,
there could be a possible ice build up due to the thermostat being set too cold.
If this happens, unplug the dispenser overnight and then reset. Set thermostat
to MIN, slowly increasing based on your use and need for cold water. The
recommended setting is mid-point between min. - max.
2.a
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Water Level
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Max
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Dispensing Room Temperature Water
Dispensing Cold Water
Adjusting the Temperature (Cold water only)
