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© Copyright, GREE Canada, 2021
TROUBLESHOOTING
You can solve many common air conditioner problems easily, saving you the cost of a serv-
ice call. Try the suggestions below to see whether you can solve your problem without
outside help.
Air conditioner will not operate
• The power supply cord is unplugged. Plug into grounded 3 prong outlet.
See ”Electrical Requirements.”
• The power supply cord trips (Reset button will pop out). Press and release RESET (lis
ten for click; Reset button will latch and on some devices, a green light will turn on) to
resume operation.
• A household fuse has blown or circuit breaker has tripped. Replace the fuse or reset
the circuit breaker. See ”Electrical Requirements.”
• Depending on model, the Power button has not been pressed or the Fan Speed control
is turned to Off. Press POWER button or turn the FAN SPEED control to an active setting.
• The local power has failed. Wait for power to be restored.
Air conditioner blows fuses or trips circuit breakers
• Too many appliances are being used on the same circuit. Unplug or relocate appliances
that share the same circuit.
• Time-delay fuse or circuit breaker of the wrong capacity is being used. Replace with a
time-delay fuse or circuit breaker of the correct capacity. See ”Electrical Requirements.”
• An extension cord is being used. Do not use an extension cord with this or any other
appliance.
• You are trying to restart the air conditioner too soon after turning the unit off. Wait at
least 3 minutes after turning the unit off before trying to restart the air conditoner.
Air conditioner power supply cord trips (Reset button pops out)
• Disturbances in your electrical current can trip (Reset button will pop out) the power
supply cord. Press and release RESET(listen for click; Reset button will latch and on some
devices, a green light will turn on) to resume operation.
• An electrical over loading, overheating, pinching or aging can trip (Reset button will
pop out) the power supply cord. After correcting the problem, press and release RESET
(listen for click; Reset button will latch and on some devices, a green light will turn on) to
resume operation.
NOTE: A damaged power supply cord must be replaced with a new power supply cord obtained
from the product manufacturer. A damaged power supply cord must not be repaired.
Air conditioner seems to run too much
• The current air conditioner replaced an older model. The use of more efficient compo-
nents may cause the air conditioner to run longer than an older model, but the total energy
consumption will be less. Newer air conditioners do not emit the ”blast” of cold air you may
be accustomed to from older units, but this is not an indication of lesser cooling capacity or
efficiency. Refer to the efficiency rating (EER) and capacity rating (in BTU/hr.) marked on the
air conditioner.
• The air conditioner is in a heavily occupied room, or heat-producing appliances are in
use in the room. Use exhaust vent fans while cooking or bathing and try not to use heat-
producing appliances during the hottest part of the day. A higher capacity air conditioner may
be required, depending on the size of the room being cooled.
