10
11
Stand still and keep full contact with the
electrodes
until the LED displays
the weight and stops blinking the unit.
Troubleshooting
Troubleshooting
Error Prompt
Error
Description
Solution
Overload. The device will
power off.
Stop using this scale for
measurement.
Replace all four batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Stand on the scale,and
measure again.
Measurement error.
Make sure the bluetooth
connection is successful.
Data transmission failed.
Low Battery. When the
symbol “Lo” appears three
times in a row, the device will
power off in about 3s for the
fourth time.
The pending measurement
data will be temporarily kept in
the scale and transmitted to
your smartphone when the
scale is connected to the
bluetooth successfully.
Problem
Root Cause
Solution
Bluetooth is OFF.
Data transmission
failed.
Turn ON the Bluetooth via
Settings.
App is OFF.
Press the icon to turn ON your
app.
Place your smartphone closer
to the scale.
Out of range of Bluetooth
transmission.
When Data Transmitting ...
Problem
Root Cause
Solution
Incorrect posture
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
Please step on the platform
barefooted and stand still.
The device is located on
the soft ground such as a
carpet OR on a rugged
surface.
Please place the device on a
flat, hard surface.
Your feet are too dry.
Abnormal
measuring results:
- Too high; OR
- Too low; OR
- Huge difference
between two recent
measurement.
No display on
LCD when the
device powers on.
The device
powers off.
Wipe your feet with a damp
cloth, keeping them slightly damp
when starting measurement.
Batteries not yet installed.
Worn batteries.
Low battery.
Install the batteries.
(Please refer to Insert the
Batteries)
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
Replace all three batteries at the
same time. Please purchase the
authorized batteries for
replacement.
When Measuring ...
