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Please remember that our 5Star Agents are helping other
customers with real situations. If you feel the need to press
the Call Button to make a test call, please wait on the line for a
5Star Agent to answer and simply advise them you are making
a test call.
If you press the Call Button and hang up, they will
treat your call as an emergency.
Using your Responder and 5Star Service
This section of the User Guide will help you understand how to use
the 5Star Responder and get the most out of the service.
Turning on your Responder
1. Press the Power Button. The Signal and Battery Indicators will
be solid green.
2. After a few moments, you will hear a tone and a voice prompt
“Welcome to 5Star.” The Service Indicator will begin blinking
green, indicating the device is powered up and working properly.
3. If the battery is charged, the Battery Indicator will be off, saving
power.
We recommend keeping your 5Star Responder on at all
times and charging it overnight so you can always have
immediate response to any situation at your fingertips.
Calling 5Star with your Responder
1. Press and release the Call Button. You will hear a voice prompt,
“Calling 5Star” and you will be greeted by a 5Star Agent.
2. When speaking to a 5Star Agent, hold the Responder at a
comfortable distance (between 12-24 inches from the mouth)
and speak normally into the device’s Microphone.
