GreatCall 5STAR Urgent Response User Manual Download Page 1

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User Guide

Urgent

Response

Urgent

Response

Urgent

Response

Urgent

Response

The 5Star Responder

PKG5STARUSEGDGRCCOBN

Summary of Contents for 5STAR Urgent Response

Page 1: ...UserGuide Urgent ResponseTM Urgent ResponseTM Urgent ResponseTM Urgent ResponseTM The 5Star Responder PKG5STARUSEGDGRCCOBN...

Page 2: ...fyour 5StarTM service In this guide you will learn about the following Items in the 5Star Responder box Your 5Star Responder Activating your 5StarService Using your Responder and 5StarService When to...

Page 3: ...tact list or cell phone You need to remember this phone number because there may be some unique circumstances when you ll need to urgently contact GreatCall CustomerService The 5Star ResponseCentercan...

Page 4: ...tact list or cell phone You need to remember this phone number because there may be some unique circumstances when you ll need to urgently contact GreatCall CustomerService The 5Star ResponseCentercan...

Page 5: ...r indicates the presence of wireless coverage and that the device is ready to use 4 Battery Indicator shows the device s battery strength 5 Accessory Clip allowsyou to attach the device to a purse bac...

Page 6: ...r indicates the presence of wireless coverage and that the device is ready to use 4 Battery Indicator shows the device s battery strength 5 Accessory Clip allowsyou to attach the device to a purse bac...

Page 7: ...kof the device the serial number is also located on the side of the box Bydesignthereisnovolumecontrol Ifyou reinalocation wherethedevice ssoundsmaybedisruptive youmaywant toturnoffyourdevice Ifyou re...

Page 8: ...kof the device the serial number is also located on the side of the box Bydesignthereisnovolumecontrol Ifyou reinalocation wherethedevice ssoundsmaybedisruptive youmaywant toturnoffyourdevice Ifyou re...

Page 9: ...unt or need to activate more than one device call 5Star Activation toll free at 1 800 675 0158 BesuretohaveyourinformationfromStep1handy Step 3 Turn on your 5Star Responder to activate Nowthatyouracco...

Page 10: ...unt or need to activate more than one device call 5Star Activation toll free at 1 800 675 0158 BesuretohaveyourinformationfromStep1handy Step 3 Turn on your 5Star Responder to activate Nowthatyouracco...

Page 11: ...e recommend that you develop a habit of keeping your device charged and turned on so you can access help at the touch of a button Out of the box the deviceisonlypartiallycharged It simportantthatyoufu...

Page 12: ...e recommend that you develop a habit of keeping your device charged and turned on so you can access help at the touch of a button Out of the box the deviceisonlypartiallycharged It simportantthatyoufu...

Page 13: ...ted to the Battery Charger Making a test call There are two ways to make a test call 1 Online We recommend sending a test call to your device by logging into MyGreatCall com Ifyou do not have a GreatC...

Page 14: ...ted to the Battery Charger Making a test call There are two ways to make a test call 1 Online We recommend sending a test call to your device by logging into MyGreatCall com Ifyou do not have a GreatC...

Page 15: ...be solid green 2 After a few moments you will hear a tone and a voice prompt Welcome to 5Star TheService Indicator will begin blinking green indicating the device is powered up and working properly 3...

Page 16: ...be solid green 2 After a few moments you will hear a tone and a voice prompt Welcome to 5Star TheService Indicator will begin blinking green indicating the device is powered up and working properly 3...

Page 17: ...tton You ll hear a tone and a voice prompt Call Ended 9 1 1 Operator Call Back Ifyou called 9 1 1 on your device the 9 1 1 Operator may have the ability to callyou backon your Responder Ifyou receive...

Page 18: ...tton You ll hear a tone and a voice prompt Call Ended 9 1 1 Operator Call Back Ifyou called 9 1 1 on your device the 9 1 1 Operator may have the ability to callyou backon your Responder Ifyou receive...

Page 19: ...w off Please remember to power offyour Responder while on an airplane Answering your 5Star Responder When there is an incoming call your 5Star device will ring with an audible tone 1 To answer press a...

Page 20: ...w off Please remember to power offyour Responder while on an airplane Answering your 5Star Responder When there is an incoming call your 5Star device will ring with an audible tone 1 To answer press a...

Page 21: ...The Battery Indicator shows the device s battery strength When the battery is fully charged the Battery Indicator will be off saving power Whenthebatteryislow theBatteryIndicatorwillflashredand playal...

Page 22: ...The Battery Indicator shows the device s battery strength When the battery is fully charged the Battery Indicator will be off saving power Whenthebatteryislow theBatteryIndicatorwillflashredand playal...

Page 23: ...some situational examples of when you could use 5Star Potential emergencies or cautious situations IamwalkingtomycaratnightandIthinksomeoneisfollowingme There is a stranger parked in our driveway I h...

Page 24: ...some situational examples of when you could use 5Star Potential emergencies or cautious situations IamwalkingtomycaratnightandIthinksomeoneisfollowingme There is a stranger parked in our driveway I h...

Page 25: ...be sent to the 5Star Response Center After your 9 1 1 call is completed a 5Star agent may contactyou to see ifyou need any further assistance What ifyour call to 5Star requires emergency assistance If...

Page 26: ...be sent to the 5Star Response Center After your 9 1 1 call is completed a 5Star agent may contactyou to see ifyou need any further assistance What ifyour call to 5Star requires emergency assistance If...

Page 27: ...nder age and your primary language 2 Locationsyou frequentlyvisit such asyour home address work gym doctors offices or vacation home 3 Emergency contacts people we can notify on your behalf in case of...

Page 28: ...nder age and your primary language 2 Locationsyou frequentlyvisit such asyour home address work gym doctors offices or vacation home 3 Emergency contacts people we can notify on your behalf in case of...

Page 29: ...ll need to create one Justvisit MyGreatCall com clickon Register and follow a few easy steps 1 To edit one section at a time clickthe Manage Your Personal Profile link 2 To be taken through all steps...

Page 30: ...ll need to create one Justvisit MyGreatCall com clickon Register and follow a few easy steps 1 To edit one section at a time clickthe Manage Your Personal Profile link 2 To be taken through all steps...

Page 31: ...ar LocatorService can help you manage your personal safety by allowing friends and family to go online and locate you wherever you are with your 5Star Responder You can also find the location ofyour d...

Page 32: ...ar LocatorService can help you manage your personal safety by allowing friends and family to go online and locate you wherever you are with your 5Star Responder You can also find the location ofyour d...

Page 33: ...t known locations Your 5Star Responder must be powered on and able to get location updates Finding a person with a Responder 1 From the 5Star Overview page lookfor the Locator Service section and clic...

Page 34: ...t known locations Your 5Star Responder must be powered on and able to get location updates Finding a person with a Responder 1 From the 5Star Overview page lookfor the Locator Service section and clic...

Page 35: ...the 5Star Overview page under the Just in Case Notes section on the right side of the page clickon the Add a New Note link You ll see a pop up window where you can enter the information you want to pr...

Page 36: ...the 5Star Overview page under the Just in Case Notes section on the right side of the page clickon the Add a New Note link You ll see a pop up window where you can enter the information you want to pr...

Page 37: ...we cannot guarantee that we can trackyour exact location and in some cases we may only be able to provide the information provided in your personal profile We will only use your location information...

Page 38: ...we cannot guarantee that we can trackyour exact location and in some cases we may only be able to provide the information provided in your personal profile We will only use your location information...

Page 39: ...or your usage in excess of the limit amount You agree that we may use any credit or debit card or other payment account ofyours that we have on file for payment of such charges Your Interactions With...

Page 40: ...or your usage in excess of the limit amount You agree that we may use any credit or debit card or other payment account ofyours that we have on file for payment of such charges Your Interactions With...

Page 41: ...can terminate your service immediately if you breach any part of this agreement don t pay amounts that are due to us interfere with our efforts to provide service interfere with our business or ifyour...

Page 42: ...can terminate your service immediately if you breach any part of this agreement don t pay amounts that are due to us interfere with our efforts to provide service interfere with our business or ifyour...

Page 43: ...ating to your use of the 5Star service 3 our maximum liability to you under any theory including but not limited to fraud misrepresentation breach of contract personal injury or products liability is...

Page 44: ...ating to your use of the 5Star service 3 our maximum liability to you under any theory including but not limited to fraud misrepresentation breach of contract personal injury or products liability is...

Page 45: ...LASSOR REPRESENTATIVE PROCEEDING c THE ARBITRATOR MAY NOT CONSOLIDATE MORETHAN ONE PERSON SCLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASSPROCEEDING d in the event that...

Page 46: ...LASSOR REPRESENTATIVE PROCEEDING c THE ARBITRATOR MAY NOT CONSOLIDATE MORETHAN ONE PERSON SCLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASSPROCEEDING d in the event that...

Page 47: ...aw principles and by any applicable tariffs wherever filed Our Relationship With You This agreement does not create any fiduciary relationships between you and us It doesn t create any relationship of...

Page 48: ...aw principles and by any applicable tariffs wherever filed Our Relationship With You This agreement does not create any fiduciary relationships between you and us It doesn t create any relationship of...

Page 49: ...etely satisfied with your service or the 5Star Responder you can return your device within 30 days of purchase and we will refund the full price of the device Ifyou paid a first month service charge w...

Page 50: ...etely satisfied with your service or the 5Star Responder you can return your device within 30 days of purchase and we will refund the full price of the device Ifyou paid a first month service charge w...

Page 51: ...FCCRadioFrequencyEmissionGuidelines andiscertifiedwiththeFCCasFCCIDnumber P4M APT220D RFExposureWarning The radiatedoutputpowerofthisdeviceisbelowtheFCCradiofrequencyexposurelimits Nevertheless thedev...

Page 52: ...FCCRadioFrequencyEmissionGuidelines andiscertifiedwiththeFCCasFCCIDnumber P4M APT220D RFExposureWarning The radiatedoutputpowerofthisdeviceisbelowtheFCCradiofrequencyexposurelimits Nevertheless thedev...

Page 53: ...fyour 5StarTM service In this guide you will learn about the following Items in the 5Star Responder box Your 5Star Responder Activating your 5StarService Using your Responder and 5StarService When to...

Page 54: ...UserGuide Urgent ResponseTM Urgent ResponseTM Urgent ResponseTM Urgent ResponseTM The 5Star Responder PKG5STARUSEGDGRCCOBN...

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