UCM6xxx Series - Service Guide
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Caller ID
Description
Caller ID is a service that transmits caller information to the called party’s device, allowing
the callee to know who is calling before deciding whether or not to answer a call.
Getting Started
The Caller ID feature is available by default on the UCM. To use it:
1.
Make sure that either that the trunk, extension, or the UCM itself has a CID
configured in their corresponding configuration pages.
2.
UCM’s Outbound CID priority is as follows:
Keep Original CID >>> Trunk CID (Keep Trunk CID enabled) >>> DOD >>> Extension
CID >>> Register Trunk Username (Keep Trunk CID disabled) >>> Global Outbound CID.
Using the Service
Assuming the following:
•
A is an extension registered to UCM 1.
•
B is an extension registered to UCM 2.
•
A has CID number “1000” and CID name “John Bob”
.
•
UCM 1 is peered with UCM 2.
•
UCM 1’s peered trunk has CID number “123” and CID name “GS”.
•
UCM 2’s peered tr
unk has
Keep Original CID
enabled.
The service can be used as such:
1.
A calls B.
2.
B’s endpoint rings and displays A’s CID number “123” and CID name “GS”.
Due to CID priority, UCM 1’s CID information overrides A’s CID information.
Because UCM 2 enabled
Keep Original CID
, UCM 1’s CID information was preserved and
passed along to B.
Miscellaneous
Some countries may not include CID information in calls over analog lines, potentially
resulting in call failures when the UCM tries to look for the information in incoming calls.
Summary of Contents for UCM6 series
Page 1: ...Grandstream Networks Inc UCM6XXX Series Service Guide ...
Page 3: ...UCM6xxx Series Service Guide P a g e 3 CHAPTER 1 Caller ID ...
Page 5: ...UCM6xxx Series Service Guide P a g e 5 CHAPTER 2 Call Holding ...
Page 7: ...UCM6xxx Series Service Guide P a g e 7 CHAPTER 3 Call Forwarding ...
Page 10: ...UCM6xxx Series Service Guide P a g e 10 CHAPTER 4 Call Transfer ...
Page 14: ...UCM6xxx Series Service Guide P a g e 14 CHAPTER 5 Voicemail ...
Page 19: ...UCM6xxx Series Service Guide P a g e 19 CHAPTER 6 Call Waiting ...
Page 21: ...UCM6xxx Series Service Guide P a g e 21 CHAPTER 7 Call Parking ...
Page 23: ...UCM6xxx Series Service Guide P a g e 23 CHAPTER 8 Do Not Disturb ...
Page 25: ...UCM6xxx Series Service Guide P a g e 25 CHAPTER 9 Call Pickup ...
Page 28: ...UCM6xxx Series Service Guide P a g e 28 CHAPTER 10 Conference Call ...
Page 32: ...UCM6xxx Series Service Guide P a g e 32 CHAPTER 11 Ring Simultaneously ...
Page 34: ...UCM6xxx Series Service Guide P a g e 34 CHAPTER 12 Ring Group ...
Page 37: ...UCM6xxx Series Service Guide P a g e 37 CHAPTER 13 Follow Me ...
Page 40: ...UCM6xxx Series Service Guide P a g e 40 CHAPTER 14 Concurrent Registration ...
Page 42: ...UCM6xxx Series Service Guide P a g e 42 CHAPTER 15 Shared Call Appearance ...
Page 45: ...UCM6xxx Series Service Guide P a g e 45 HAPTER 16 Wakeup Service ...