Grandstream Networks UCM6 series, Service Manual

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UCM6xxx Series - Service Guide
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Follow Me
Description
Follow Me is a feature that reroutes timed-out calls to a different set of extensions or
external numbers.
Getting Started
Follow Me is available by default on the UCM.
To use it:
1. Navigate to Extension/Trunk
→
Extensions
→
Edit Extension
→
Follow Me and
tick the Enable checkbox.
2. Add Follow Me numbers.
Using the Service
Assuming the following:
• A, B, and C are SIP extensions registered to the UCM.
• D is an external POTS line.
• A configured C and D as its Follow Me numbers with C being the first number
on the Follow Me list.
• Follow Me is configured to dial Follow Me numbers one by one in order with
30 second timeouts each.
The service can be used as such:
1. B calls A.
2. A rings until timeout.
3. B hears a message indicating that the call will be routed to the Follow Me
numbers.
4. C rings until timeout.
5. B hears the Follow Me message again.
6. D rings and answers the call.
7. B and D can hear and talk to each other.