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GXP2120/GXP2110/GXP2100/GXP14xx USER MANUAL

Grandstream Networks, Inc.

GXP2120/GXP2110/GXP2100/GXP14xx

SIP Enterprise Phones

Summary of Contents for GXP 140X

Page 1: ...GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Grandstream Networks Inc GXP2120 GXP2110 GXP2100 GXP14xx SIP Enterprise Phones...

Page 2: ...FIRMWARE VERSION 1 0 4 9 8 WELCOME 10 PRODUCT OVERVIEW 11 FEATURE HIGHTLIGHTS 11 GXP2120 GXP2110 GXP2100 GXP14xx TECHNICAL SPECIFICATIONS 12 INSTALLATION 16 EQUIPMENT PACKAGING 16 CONNECTING YOUR PHO...

Page 3: ...DE 39 CONFIGURATION VIA KEYPAD 39 CONFIGURATION VIA WEB BROWSER 44 DEFINITIONS 45 STATUS PAGE DEFINITIONS 45 ACCOUNTS PAGE DEFINITIONS 46 SETTINGS PAGE DEFINITIONS 55 NETWORK PAGE DEFINITIONS 63 MAINT...

Page 4: ...2110 GXP2100 GXP14xx EQUIPMENT PACKAGING 16 Table 5 GXP2120 GXP2110 GXP2100 GXP14xx CONNECTORS 16 Table 6 LCD DISPLAY DEFINITIONS 20 Table 7 GXP2120 GXP2110 GXP2100 1450 LCD ICONS 23 Table 8 GXP140x L...

Page 5: ...LES http www grandstream com products gxp_series general documents gxp21xx_gui zip 1 Screenshot of Login Page 2 Screenshots of Status Pages 3 Screenshots of Accounts Pages 4 Screenshots of Settings Pa...

Page 6: ...party software licensed under the GNU General Public License GPL Grandstream uses software under the specific terms of the GPL Please see the GNU General Public License GPL for the exact terms and co...

Page 7: ...ings SETTINGS PAGE DEFINITIONS Added Hold Method under Account setting ACCOUNTS PAGE DEFINITIONS Added Crypto Life Time under Account setting ACCOUNTS PAGE DEFINITIONS Added UCM Connection under LCD M...

Page 8: ...all Feature On and DND Call Feature Off DEFINITIONS FIRMWARE VERSION 1 0 4 23 Updated XML Application documentation link CUSTOMIZED LCD SCREEN XML Added Use Privacy Header and Use P Preferred Identity...

Page 9: ...ing Incoming Caller ID function in Account Setting ACCOUNTS PAGE DEFINITIONS Added Editing Contacts and Click to Dial information EDITING CONTACTS AND CLICK TO DIAL Added GNU GPL information GNU GPL I...

Page 10: ...languages and dual color LEDs The GXP2120 GXP2110 GXP2110 supports presence and Busy Lamp Field BLF in the Multi Purpose Keys as well It presents a large easy to read backlit graphical display along...

Page 11: ...t keys XML Application XML Idle Screen Customization GXP2110 4 lines 18 programmable Multi Purpose Keys 3 XML programmable soft keys XML Application XML Idle Screen Customization GXP2100 4 lines 7 pro...

Page 12: ...s each Yes up to 2 EXT Boards 56 nodes each N A N A N A GXP2120 GXP2110 GXP2100 GXP14xx TECHNICAL SPECIFICATIONS Table 3 GXP2120 GXP2110 GXP2100 GXP14xx TECHNICAL SPECIFICATIONS Protocols and Standard...

Page 13: ...s Yes Yes Yes INTERCOM Yes Yes Yes No No PHONEBOOK Yes Yes Yes Yes No MSG Yes Yes Yes Yes No MENU Yes Yes Yes Yes Yes NAVIGATION Yes Yes Yes Yes Yes Note GXP14xx uses the same key for DND MUTE by defa...

Page 14: ...tion file TLS SRTP 802 1X media access control Multi language English German Italian French Spanish Portuguese Russian Croatian Simplified Chinese traditional Chinese Korean Japanese and etc Upgrade a...

Page 15: ...P2120 GXP2110 GXP2100 GXP14xx phone handset with cord base stand wall mount spacers universal power supply network cable quick start guide Compliance FCC Part 15 CFR 47 Class B EN55022 Class B EN55024...

Page 16: ...connecting to Ethernet Integrated PoE for GXP2120 GXP2110 GXP2100 GXP1450 GXP1405 PC Port 10 100Mbps RJ 45 port for PC connection EXT Port Extension module connection port for GXP2120 GXP2110 Power J...

Page 17: ...formation for GXP2120 GXP2110 GXP2100 14xx Figure 1 GXP2120 GXP2110 GXP2100 GXP14xx Pin out GXP2120 GXP2110 EXTENSION MODULE GXP2120 2110 supports two EXT boards providing up to 112 additional program...

Page 18: ...ble The GXP2120 2110 will automatically reboot and power up the GXP EXT boards Grandstream recommends though not required to use a separate power supply with the second GXP EXT board Note Should your...

Page 19: ...hone caused by unsupported power adapters WARRANTY If the GXP2120 GXP2110 GXP2100 GXP14xx phone was purchased from a reseller please contact the company where the phone was purchased for replacement r...

Page 20: ...s in English approximately Note For GXP140x only strings can be used for logo name due to LCD limitation NETWORK STATUS Shows the status of network in the middle of the screen It will indicate whether...

Page 21: ...2110 GXP2100 the softkey for XML application will show up in the default idle screen as configured SOFTKEYS in Call Screen The softkeys are context sensitive and will change depending on the call stat...

Page 22: ...ll press the CallPark softkey and select a green MPK to park the call on available parking lot PickUp When the phone goes off hook the Pickup softkey will display on screen To pick up the parked call...

Page 23: ...rd No Answer feature disabled ON Call Forward No Answer feature enabled Call Forward All and Call Forward No Answer Status OFF Call Forward All and Call Forward No Answer feature disabled ON Call Forw...

Page 24: ...sponse Please wait for the phone to response before the keypad entry Handset Status OFF handset on hook ON handset off hook Speaker Status OFF speaker off ON speaker on Headset Status OFF headset off...

Page 25: ...ICONS Registration Status Registered Registration Status Not Registered Handset Status OFF handset on hook ON handset off hook Speaker Status OFF speaker off ON speaker on Headset Status OFF headset...

Page 26: ...ume the call on hold HOLD HOLD HOLD Place active call on hold or resume the call on hold SEND Send out the number or redial TRANSFER TRANSFER TRANSFER Transfer an active call to another number CONF CO...

Page 27: ...when making calls Press the Hook Switch to switch to handset press the Headset button to switch to headset or press the Speaker button to switch to speaker MULTIPLE SIP ACCOUNTS AND LINES GXP2120 can...

Page 28: ...the phone is on hook and then send out When the phone is in idle enter the number to be dialed out Take handset off hook or Press Speaker button or Press Headset button with headset plugged in or Sel...

Page 29: ...t the bottom of the Web GUI page Off hook the phone or directly press the Speed Dial key to dial out Call Return Dial the last answered call Go to phone s Web GUI Settings Programmable Keys configure...

Page 30: ...phones if Both phones have public IP addresses or Both phones are on the same LAN VPN using private or public IP addresses or Both phones can be connected through a router using public or private IP a...

Page 31: ...lowed by SEND 192 168 0 2 calling 192 168 0 123 dial 123 followed by SEND 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 Note The will represent colon in direct IP call ra...

Page 32: ...PHONE CALL CALL WAITING CALL HOLD Hold Place a call on hold by pressing the HOLD button The active LINE key will blink in green Resume Resume call by pressing the blinking LINE key Multiple calls Aut...

Page 33: ...ce the number is entered a Transfer softkey will show If Transfer softkey is pressed instead of SEND or a blind transfer will be performed Press TRAN key again The call will be transferred For Auto At...

Page 34: ...nversation If users would like to re establish conference call before 1 separate LINE is selected press the ReConf softkey right after the conference call is held split End Conference Press HOLD key t...

Page 35: ...be ended with both calls on hold Or Users could press the EndCall softkey or simply hang up the call to terminate the conference call Note The party that starts the conference call has to remain in t...

Page 36: ...e middle of the conversation there are two types of hold Public Hold and Private Hold When a member of the group places the call on public hold the other users of the SCA group will be notified of thi...

Page 37: ...he number to dial out 72 Unconditional Call Forward To set up unconditional call forward Off hook the phone Dial 72 and then enter the number to forward the call Press OK softkey or SEND key 73 Cancel...

Page 38: ...rts the following XML applications Please refer to the corresponding link for documentation and templates XML custom idle screen customize idle screen logo softkey layout and etc http www grandstream...

Page 39: ...he selected option Exit Press LEFT arrow key to exit to the previous menu The phone automatically exits MENU mode with an incoming call when the phone is off hook or the MENU mode if left idle for mor...

Page 40: ...following options Do Not Disturb Enables disables Do Not Disturb on the phone Ring Tone Configures different ring tones for incoming call Ring Volume Adjusts ring volume by pressing left right arrow k...

Page 41: ...ce your audio is working fine Press Menu button to exit audio loopback mode Diagnostic Mode All LEDs will light up Press any key except MENU key on the keypad to display the button name in the LCD Lif...

Page 42: ...GXP2120 GXP2110 GXP2100 GXP14xx USER MANUAL Page 42 of 80 Specifies Protocol IP and Port of the target UCM server Reboot Reboot the phone Exit Exit from this menu The following picture shows the keypa...

Page 43: ...e User Name Password LDAP Number Filter LDAP Name Filter LDAP Version Do Not Disturb Ring Tone Ring Volume LCD Contrast LCD Brightness Download SCR XML Erase Custom SCR Display Language Time Settings...

Page 44: ...s on the hub switch please connect the computer directly to the PC port on the back of the phone If the phone is properly connected to a working Internet connection the IP address of the phone will di...

Page 45: ...nd etc Phonebook To manage Phonebook and LDAP STATUS PAGE DEFINITIONS Status Account Status Account x Account index SIP User ID Displays the configured SIP User ID SIP Server Displays the configured S...

Page 46: ...ime on the phone system Service Status GUI and Phone service status Core Dump Core dump file that could be downloaded for troubleshooting purpose ACCOUNTS PAGE DEFINITIONS Account x General Settings A...

Page 47: ...three fields below Primary IP The primary IP address where the phone sends DNS query to Backup IP 1 Backup IP 2 If SIP server is configured as domain name phone will not send DNS query but use Primary...

Page 48: ...one sends re registration request before the Register Expiration The default value is 0 Local SIP Port Defines the local SIP port used to listen and transmit The default value is 5060 for Account 1 50...

Page 49: ...er will present in the SIP INVITE message or not The default setting is default the Privacy Header will show in INVITE unless Huawei IMS special feature is on If set to Yes the Privacy Header will alw...

Page 50: ...in the list Conference URI Configures the conference URI when using Broadsoft N way calling feature Music On Hold URI Configures Music On Hold URI to call when a call is on hold This feature has to be...

Page 51: ...ages Choose whether the incoming messages will be validated or not The default setting is No Check SIP User ID for incoming INVITE If set to Yes SIP User ID will be checked in the Request URI of the i...

Page 52: ...tted during the in payload call For end users it is recommended to use the default setting as incorrect settings may influence the audio quality G723 Rate Selects encoding rate for G723 codec The defa...

Page 53: ...dial plan used in a Home Office in the US 1900x 1617 2 9 xxxxxx 1 2 9 xx 2 9 xxxxxx 011 2 9 x 3469 11 Explanation of example rule reading from left to right 1900x prevents dialing any number started w...

Page 54: ...ain length using x and to specify where x could be any digit from 0 to 9 Samples xx at least 2 digit number xx only 2 digit number 345 xx 3 digit number with the leading digit of 3 4 or 5 6 9 xx 3 dig...

Page 55: ...o or RFC3264 Auto is to satisfy both rfc3264 and rfc2xxx for the maximum capability DND Call Feature On Configures feature code to turn on DND DND Call Feature Off Configures feature code to turn off...

Page 56: ...com extension number for account 1 to dial out Not applicable to GXP14xx This User ID is mapped to the INTERCOM button on the phone Disable Call Waiting Disables the call waiting feature The default s...

Page 57: ...o save the call history to phone s flash The default value is 300 seconds Call History Flash Writing Max Unsaved Log Defines the number of unsaved logs before written to phone s flash The default valu...

Page 58: ...Line key to off hook the phone headset will be used When there is an active call press HEADSET button to toggle between Headset and Speaker Always Ring Speaker Configures to enable or disable the spe...

Page 59: ...on the phone according to the specified time zone Self Defined Time Zone This parameter allows the users to define their own time zone The syntax is std offset dst offset start time end time Default i...

Page 60: ...it for the weather information to display on the phone Enable Currency Update Configures to enable or disable currency update on the phone The default setting is Yes If set to No the currency informat...

Page 61: ...nce feature Select the Account registered as Shared line for the line key The Value field can be left blank Speed Dial Select the Account to dial from And enter the Speed Dial number in the Value fiel...

Page 62: ...er in the Value field to do the intercom LDAP Search This option is to narrow the LDAP search scope Enter the LDAP search base in the Name field It could be the same or different from the Base in LDAP...

Page 63: ...urn The Value field should be left blank Also this option is not binding to the account and the call will be returned based on the account with the last answered call Transfer Select Account and enter...

Page 64: ...v4 IPv6 Address Type Allows users to configure the appropriate network settings on the phone to obtain IPv6 address Users could select Auto configured or Statically configured for the IPv6 address typ...

Page 65: ...cting a PC to the PC port The default setting is Enable Enable LLDP Control the LLDP Link Layer Discovery Protocol service MAINTENANCE PAGE DEFINITIONS Maintenance Web Access Disable Telnet Disables T...

Page 66: ...rectory on the configuration server If configured only the configuration file with the matching postfix will be downloaded Allow DHCP Option 43 and Option 66 Override Server Default setting is Yes DHC...

Page 67: ...ecifies the language file postfix for downloaded language Maintenance TR 069 Enable TR 069 Enables TR 069 The default setting is No ACS URL URL for TR 069 Auto Configuration Servers ACS TR 069 Usernam...

Page 68: ...to lock unlock the keypad The password field allows number with up to 32 characters SIP TLS Certificate SSL Certificate used for SIP TLS Transport SIP TLS Private Key SSL Private key used for SIP TLS...

Page 69: ...or DNS name of the LDAP server Port Configures the LDAP server port Base Configures the LDAP search base This is the location in the directory where the search is requested to begin Example dc grands...

Page 70: ...ated number attributes Example telephoneNumber telephoneNumber Mobile LDAP Display Name Configures the entry information to be shown on phone s LCD Up to 3 fields can be displayed Example cn sn teleph...

Page 71: ...ends on your network settings When set to Yes it will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT If using a Public...

Page 72: ...searching result will show in a new window with URL in the browser s address bar For example http www weather com weather right now Boston MA USMA0046 In the above link USMA0046 is the city code to b...

Page 73: ...ML phonebook Here users could add new contact edit selected contact or dial the contact number Before using the Click To Dial feature make sure the option Click To Dial Feature under web GUI Settings...

Page 74: ...SAVING THE CONFIGURATION CHANGES After users makes changes to the configuration press the Save button will save but not apply the changes until the Apply button on the top of web GUI page is clicked...

Page 75: ...x USER MANUAL Page 75 of 80 changes REBOOTING FROM REMOTE LOCATIONS Press the Reboot button on the top right corner of the web GUI page to reboot the phone remotely The web browser will then display a...

Page 76: ...ade Enter the firmware server path and select upgrade method The server path could be in IP address format or FQDN format Press the OK softkey A reboot message window will be prompt Reboot the phone t...

Page 77: ...them in the root directory of the TFTP server 2 Connect the PC running the TFTP server and the phone to the same LAN segment 3 Launch the TFTP server and go to the File menu Configure Security to cha...

Page 78: ...2120 GXP2110 GXP2100 GXP14xx boots up it will send TFTP or HTTP HTTPS requests to download configuration files cfg000b82xxxxxx and cfg000b82xxxxxx xml where 000b82xxxxxx is the MAC address of the phon...

Page 79: ...ory default settings Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider Please follow the instructions below to reset the phone P...

Page 80: ...elated documentation FAQs and User and Developer Forum for answers to your general questions If you have purchased our products through a Grandstream Certified Partner or Reseller please contact them...

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