Grandstream Networks, Inc.
GXW40XX User Manual
Page 40 of 40
Firmware 1.0.5.10
Last Updated: 01/2012
R
ESTORE
F
ACTORY
D
EFAULT
S
ETTING
WARNING!
Restoring the Factory Default Setting will DELETE all configuration information of the phone.
Please BACKUP or PRINT out all the settings before you approach to following steps. Grandstream will
not take any respo nsibility if you lose all the parameters of setting and can not connect to your VoIP
service provider.
FACTORY RESET
There are two (2) methods for resetting your unit:
Reset Button
Reset default factory settings following these four (4) steps:
1. Unplug the Ethernet cable.
2. Locate a n eedle-sized hole on th e back panel of the gate way unit next to the po wer
connection.
3. Insert a pin in this hole, and press for about 7 seconds.
4. Take out the pin. All unit settings are restored to factory settings.
IVR Command
Reset default factory settings using the IVR Prompt (Table 5):
1. Dial “***” for voice prompt.
2. Enter “99” and wait for “reset” voice prompt.
3. Enter the encoded MAC address (Look below on how to encode MAC address).
4. Wait 15 seconds and device will automatically reboot and restore factory settings.
Encode the MAC Address
1. Locate the MAC add ress of the device. It is the 12 digit HEX nu mber on the bottom of the
unit.
2. Key in the MAC address. Use the following mapping:
0-9: 0-9
A: 22 (press the “2” key twice, “A” will show on the LCD)
B: 222
C: 2222
D: 33 (press the “3” key twice, “D” will show on the LCD)
E: 333
F: 3333
For example
: if the MAC address is 000
b
8200
e
395, it should be keyed in as “000
222
8200
333
395”.
NOTE:
1. Factory Reset will be disabled if the “
Lock keypad update
” is set to “Yes”.
2. Please be aware by default the GXW40XX WAN side HTTP access is disabled. After a factory reset,
the device’s web configuration page can be accessed only from its LAN port.
