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WHAT DOES IT MEAN?  

Reason

Troubleshooting

E0

Pressure sensor voltage is below 
acceptable threshold (The pressure 

sensor cannot detect the lowest 

voltage)

Pressure sensor 
malfunction

Turn off the power for control unit. After 5 seconds 
turn the control unit back on and resume treatment, if 

the problem persists, contact customer service.

E1

Pressure sensor voltage is above 
acceptable threshold (The pressure 

sensor cannot detect the highest 

voltage)

Pressure sensor 
malfunction

Turn off the power for control unit. After 5 seconds 
turn the control unit back on and resume treatment, if 

the problem persists, contact customer service.

E2

Indicates that the controller has 
exceeded the target air pressure.

Pressure sensor and 
solenoid malfunction

Turn off the power for control unit. After 5 seconds 
turn the control unit back on and resume treatment, if 

the problem persists, contact customer service.

E3

Inflate time exceeds the preset timing 
value

Wrap not tightly bound

Turn off the power for control unit check and make 
sure the wrap is applied securely. Then turn the control 

unit back on and resume treatment, if the problem 

persists, contact customer service.

Air bag leakage

Keep system running and check whether the air 
bladder is broken, causing air leakage, if the problem 

persists, turn off the power and contact customer 

service.

Hose leakage

Keep system running and check whether the air hose is 
broken or falling off, causing air leakage, if the problem 

persists, contact customer service.

Pressure sensor 
malfunction

Turn off the power for control unit. After 5 seconds 
turn the control unit back on and resume treatment, if 

the problem persists, turn off the power and contact 

customer service.

Page 11-1

10. Troubleshooting

Summary of Contents for ProMax-900

Page 1: ...User Manual GPE Lightweight Pneumatic Cold and Hot Compression Device ProMax 900 www gpe rd com service gpe rd com...

Page 2: ...e 5 5 Control panel description Page 6 6 1 2 Contraindications Page 3 6 Compression mode description Page 7 7 Water circulation mode description Page 8 9 Device storage and maintenance Page 10 8 Opera...

Page 3: ...on Please be attentive while using this device During ProMax 900 treatment patients should monitor the skin surrounding the treated region or the digits of the extremities of the treated limb for any...

Page 4: ...g carcinoma Have decompensated hypertonia in the affected region Have pre existing deep vein thrombosis DVT Have presumptive evidence of congestive heart failure Cryotherapy using ProMax 900 should no...

Page 5: ...mp unit with controller AC DC adapter Sleeve Male water line quick connector Female water line quick connector Water filter Water container Silicon water tubes Page 4 3 System Description Drawstring b...

Page 6: ...Male side water line quick connector 1 4 5 liter water container with 2 adjustable belts TPU composite material 1 5 Silicon water tube 26 inches 2 6 Female side water line quick connector 1 7 Water fi...

Page 7: ...5 Control panel description Air output to air bladder Water returns to container Water flows to the water bladder Pump unit Page 6 Control panel Water flows to water pump...

Page 8: ...ange 0 mmhg 110 mmhg Page 6 1 Water circulation setting A 10 10 Every 10 sec run 10 sec B 20 20 Every 20 sec run 20 sec C 20 30 Every 20 sec run 30 sec D Water will continue to run quickly for 10 sec...

Page 9: ...2 2 2 To 5 mm Hg Progressive decompression Hold 30 Sec I n f l a t e Target pressure Repeat until time out 25 wait 5 sec 50 wait 5 sec 75 wait 5 sec 100 Delay 60 Sec Hold 60 Sec 0 Progressive decompre...

Page 10: ...ater will continue to run quickly for 10 sec then slow down until the machine is stopped Page 8 10 10 Every 10 sec run 10 sec 20 20 Every 20 sec run 20 sec 20 30 Every 20 sec run 30 sec When the LED i...

Page 11: ...8 Operation A Fill the ice and water into the TPU water bag B Connect power C Connect the water line connectors on the sleeve D Wear the sleeves E Pump unit setup Page 9...

Page 12: ...ter bag 8 Operation continued Open Close Push the clip to unlock Open the water bag to add the ice and water Put it together Push the clip to lock Please make sure all the clips are locked to ensure a...

Page 13: ...e AC adapter directly to the main unit B Connect power Connect the male and female water line connectors Make sure the clamps are secure and the O ring is present on the male connector C Connect the w...

Page 14: ...8 Operation continued D Wearing the sleeves Page 9 3...

Page 15: ...8 Operation continued Steps to setup the pump unit a Set pressure b Select mode c Select water circulation mode d Start E Pump setting Page 9 4...

Page 16: ...ter container a Connected water line connector with sleeve b Pour out the water in the water container Turn on the pump unit and set the water circulation to Continue mode c Continue this function unt...

Page 17: ...ct manufacturer 3 The device is not pumping water The suction tube blocked by ice Shaking the water bag Water filter too full Unplug the water line and clean out the filter with running water The wate...

Page 18: ...for control unit After 5 seconds turn the control unit back on and resume treatment if the problem persists contact customer service E3 Inflate time exceeds the preset timing value Wrap not tightly b...

Page 19: ...ed If use AC adapter please check the AC adapter is correct E5 The unit takes too long to deflate to desired pressure Ie it needs to deflate to 70 mmhg from 100 mmhg but the machine stays at 80 mmhg W...

Page 20: ...E LLC will pay for the labor charges incurred by GPE LLC in repairing or replacing the defective parts during the Warranty Period from the date of your purchase c GPE LLC also warrants that the repair...

Page 21: ...Global Parts Enterprise LLC 1350 E Arapaho Rd Suite 116 Richardson TX 75081 https gpr rd com service gpe rd com 972 807 9516 Scan here to register your ProMax 900 www gpe rd com...

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