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If your
GoWISE USA Air Fryer Oven
displays any of these Error Codes,
please contact Customer Care Team.
ERROR CODES & TROUBLESHOOTING
TROUBLESHOOTING
•
Why won’t my air fryer oven
turn on?
First, make sure the air fryer oven
is plugged in and the oven door
is closed. You can also try using
different outlets if it’s still not
turning on. If none of these solve
the problem, please contact our
Customer Support.
•
My food is not cooked all the
way / My food doesn’t seem
crispy enough
- Your oven may be overfilled
with ingredients. Cook in smaller
batches for more even cooking.
ERROR
CODE
ISSUE
E1
NTC short circuit
E2
NTC open circuit
E3
Overheating
(see “Overheating
Protection“ on page 7)
855-233-9199
[email protected]
Live Chat at gowiseusa.com
M-F
8:30am - 4:00pm MST
- You may have the temperature
set too low. Increase the temp.
and continue cooking (see
temperature recommendations
in your manual).
- For a crispier effect, brush with
oil before air frying.
- Try flipping or rotating your
food over midway through the
cooking cycle. This will ensure
even cooking.
•
White smoke is coming out of
my air fryer oven. Should I be
worried?
It’s normal for white smoke to
appear when prepping greasy
ingredients. When frying greasy
ingredients, a large amount of
oil will leak into the pan. The oil
produces white smoke and the
oven may heat up more than
usual. This does not affect the
appliance or end food result. Be
sure to clean your oven properly
after each use to prevent it from
smoking during the next use. It
helps to wipe down the heating
element as well.
•
How do I stop the cooking cycle
on my air fryer oven?
Press the POWER/START button
to completely stop your cooking
cycle.
NOTE:
Opening the oven door
pauses the cooking cycle.
