16
Problem
Possible Cause
Solution
The Fryer is not
turning on
The appliance is not plugged in
Plug the appliance into a
grounded wall socket
You have not set the timer
Set the timer using the knob for
the correct time on the appliance
Ingredients
undercooked
The basket has been overfilled
Place smaller batches of
ingredients in the basket
The set temperature is too low
Increase the temperature
The Ingredients are
cooking unevenly
The basket maybe overfilled
Remove some of the contents or
try shaking the basket midway
through the cooking process
Food not crispy
Some foods are crispy when
traditionally fried
Prepare traditional oven snacks or
try lightly brushing oil on foods
before air frying
Pan not sliding into
the fryer
Overfilled basket
Do not fill the basket beyond the
MAX fill indicator
White smoke
emitting from the
fryer
White smoke is normal when
cooking frozen or greasy foods
It is common while air frying
greasy ingredients for a small/
large amount of oil to leak into
the pan. Heating oil will produce
white smoke, and the pan may
heat up faster than usual. This
does not affect the appliance or
the food’s result
The pan is still greasy
Clean pan properly after each use
Fresh fries cook
unevenly
Potatoes are not fresh
Use fresh potatoes and make sure
that they stay firm during frying
Potato have not been rinsed
thoroughly before cooking
Make sure to rinse the potato to
remove the starch before frying
Fries are not crispy
Raw potato have not dried
before cooking
Potato should be dry before
adding oil
Add more oil for a crispier result
Troubleshooting
