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TROUBLESHOOTING

If your 

GoWISE USA Air Fryer

 displays any error codes, please contact our 

Customer Care Team.

855-233-9199
[email protected]
Live Chat at gowiseusa.com

M-F

 8:30am - 4:00pm MST

13

Problem

Possible Cause

Solution

The fryer is not 

turning on

The appliance is not 

plugged in

Plug the appliance into a grounded 

wall socket.

You have not set the 

timer

Set the timer using the control display to 

the correct time on the appliance.

Ingredients for the fryer 

are not done

The basket has 

been overfilled with 

ingredients 

Place smaller batches of ingredients in the 

basket. Smaller batches are fried 

more evenly.

The set temperature is 

too low

Increase the temp. to the required 

temperature setting (see pg. 10).

The ingredients are 

fried unevenly in the 

fryer

Ingredients positioning 

or overflow

Ingredients that lay on top or across from 

each other (e.g. fries) need to be shaken 

midway through cooking.

Fried snacks are not 

crispy after frying

Some snacks are 

crispier when 

traditionally fried

Use oven snacks or lightly brush some oil 

onto the snacks for a crispier result.

Basket does not slide 

into the fryer properly

Overfilled basket

Do not fill the basket beyond the 

MAX fill indicator line.

White smoke comes out 

from the fryer

It is normal for white 

smoke to appear 

when prepping greasy 

ingredients

When frying greasy ingredients, a large 

amount of oil will leak into the basket. The 

oil produces white smoke and the basket 

may heat up more than usual. This does 

not affect the appliance or end food result.

The basket is still greasy

Clean the air fryer properly after each use.

Fresh fries are fried 

unevenly in the fryer

Potatoes are not fresh

Use fresh potatoes and place them in the 

freezer for 30 minutes before air frying to 

help them stay firm during frying.  

Potato sticks have not 

been rinsed properly 

prior to frying

Make sure to rinse the potato sticks 

properly to remove the starch 

prior to frying.

Fries are not crispy

Oil and water in the 

fries

Potato sticks should be dry 

prior to adding oil.

Add more oil for a crispier result.

Summary of Contents for GW22958

Page 1: ...Please read through this manual carefully before use IMPORTANT SAFEGUARDS AND TIPS ELECTRIC AIR FRYER USER MANUAL Model No GW22958 GW22959 WWW GOWISEUSA COM ...

Page 2: ...r updates tips and great deals 855 233 9199 support gowiseusa com Live Chat at gowiseusa com M F 8 30am 4 00pm MST www gowiseproducts com apps product registration Normally the serial number is on the bottom of the product Please check there first Voltage 120V 60Hz Watts 1400W Capacity 5 Qt Temp Range 1700F 4000F recipes on our recipe App or www gowiseproducts com blogs recipes ...

Page 3: ...Fields EMF Product Structure Control Display Set Up and Using Air Fryer Before First Use Using Your Air Fryer Cooking Guide Cooking Chart Internal Temperature Chart Tips Cleaning Your Air Fryer Troubleshooting Warranty 2 2 4 5 6 7 8 8 8 10 10 11 11 12 13 14 TABLE OF CONTENTS ...

Page 4: ...or operate the appliance with wet hands 10 10 DO NOT connect the appliance to an external timer switch or separate remote control system 11 11 DO NOT PLACE the appliance against a wall or any other appliances Leave at least five inches of free space along the back sides and above the appliance 12 12 DO NOT PLACE anything on top of the appliance 13 13 DO NOT PLACE the appliance on or near combustib...

Page 5: ...ial environments 25 25 If the GoWISE USA Air Fryer is used improperly for professional or semi professional purposes or if it is not used according to the instructions in this user manual the warranty becomes invalid and the manufacturer will not be held liable for damages 26 26 ALWAYS unplug the appliance after use 27 27 ALWAYS wait 30 minutes for the appliance to cool down before handling cleani...

Page 6: ...6 PARTS 1 Air Inlet 2 Display Screen 3 Control Panel 4 Fry Basket 5 Handle 6 Crisper Tray 7 Basket Divider PRODUCT STRUCTURE 3 2 1 5 4 6 7 ...

Page 7: ...g temperature Warm 5 minutes at 370 F Fries 20 minutes at 400 F Chicken 20 minutes at 380 F Steak 25 minutes at 390 F Fish 20 minutes at 370 F Cake 25 minutes at 350 F Pork 15 minutes at 370 F Shrimp 15 minutes at 330 F CONTROL DISPLAY BUTTONS PRESET BUTTONS TEMP HEAT FAN INDICATOR TIME TIME TEMP PRESET BUTTONS PRESET ICONS POWER START 7 ...

Page 8: ...ents in the basket and then slide the basket back into the appliance 4 4 Press the POWER START button and set cooking time and temperature by either choosing one of the 8 presets or manually setting time and temperature with or buttons 5 5 Once you have set the cooking time and temperature press the POWER START button again The HEAT FAN icon will blink to show that the fryer is heating up and circ...

Page 9: ...he fryer 10 10 To remove the ingredients carefully pour ingredients out of the basket onto a plate NOTE We recommend using silicone tipped tongs to remove ingredients from the basket especially if ingredients are greasy 11 11 Press the POWER START button and the fan will run for approximately 20 seconds then will go into standby mode NOTE You must unplug the fryer to turn it off completely To orde...

Page 10: ...afel 15 min 3600F Shake Potato Gratin 15 18 min 4000F Meat Poultry Steak 8 12 min 3600F Flip Line with tin foil Pork Chops 10 14 min 3600F Flip Hamburger 7 14 min 3600F Flip Sausage Roll 13 15 min 4000F Flip Drumsticks 18 22 min 3600F Flip Chicken Breast 10 15 min 3600F Flip Snacks Spring Rolls 8 10 min 4000F Shake Frozen Chicken Nuggets 6 10 min 4000F Shake Frozen Fish Sticks 6 10 min 4000F Shake...

Page 11: ...the ingredients you have Rapid Air Technology reheats the air inside the fryer instantly therefore removing the basket of the air fryer for a brief period of time will not interrupt the cooking process 11 TIPS Small ingredients usually require shorter cooking time compared to larger ingredients Shaking smaller ingredients midway through the cooking process will ensure the ingredients cook more eve...

Page 12: ...et divider with hot water soap and a non abrasive sponge You can remove any stuck on food by using a degreasing liquid soap For any hard to remove food soak the basket and crisper tray in hot water 4 4 Clean the inside of the appliance with a lightly dampened non abrasive sponge or cloth Be careful not to get the inside of the appliance too wet and never submerge in water 5 5 Scrub the heating ele...

Page 13: ...t crispy after frying Some snacks are crispier when traditionally fried Use oven snacks or lightly brush some oil onto the snacks for a crispier result Basket does not slide into the fryer properly Overfilled basket Do not fill the basket beyond the MAX fill indicator line White smoke comes out from the fryer It is normal for white smoke to appear when prepping greasy ingredients When frying greas...

Page 14: ...additional safety use or warnings included in the product packaging and manual This warranty only covers purchases within the 48 contiguous states of United States of America For purchases made outside the 48 contiguous states such as AK HI PR or Canada we will replace the unit under the one year warranty upon receipt of a proven defect by video or picture However the replacement will only ship to...

Page 15: ... period please email our Customer Care Team at support gowiseusa com To expedite your issue please provide the 4 items below 1 1 Copy of the invoice order information or gift receipt showing the date of purchase 2 2 Serial number usually found on a sticker located on the bottom on back of the unit 3 3 Picture or video of the issue or defect that you are experiencing 4 4 Shipping address informatio...

Page 16: ... these instructions carefully and thoroughly Please keep this manual for future reference Thank you for purchasing this GoWISE USA Electric Air Fryer WWW GOWISEUSA COM 855 233 9199 support gowiseusa com Live Chat at gowiseusa com M F 8 30am 4 00pm MST ...

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