57
DVD Troubleshooting
7 - Getting Help
SYMPTOM
SOLUTION
No power.
• Make sure the AC power cord is securely connected.
• Make sure the front panel POWER button is pressed in.
• Make sure the unit is not in Standby mode (press POWER on the remote).
No picture.
• Securely connect video cable.
• Repair or replace damaged video cable.
• Make sure the player is connected to the correct TV input.
• Make sure the video input on the TV is set to view the DVD Player.
• Make sure the VIDEO OUT key is set to the correct mode (Composite, S-Video,
Component, or Progressive). Progressive Scan is only available when using the
Component Video connection.
Picture noise.
• Make sure the disc is not dirty or flawed.
• If the picture output from your DVD Player goes through your VCR to get to
your TV, the copy-protection signal applied to some DVD programs could
affect picture quality. If you still experience problems even when you connect
your player directly to your TV, try connecting your player to your TV’s S-Video
input.
DVD picture does not fill
screen on standard television.
• The aspect ratio of the disc is fixed on your DVD.
No sound.
• Securely connect all audio cables.
• Repair or replace any damaged audio or speaker cables.
• Make sure the volume is turned up using the VOL +/- keys.
• Make sure the Audio Output settings are correctly matched to your TV and
audio system.
• The player is in Pause, Slow Motion, or Forward/Reverse Scan. Press PLAY on
the remote control to return to normal playback mode.
No surround effect during
playback of Dolby Digital
soundtrack.
• Depending on the DVD, the output signal may not use all 5.1 channels, but
rather output monaural or stereo sound, even if the soundtrack is recorded in
Dolby Digital format.
Severe hum or noise.
• Make sure components are correctly and securely connected.
• Make sure connecting cables are away from a transformer or motor, and at
least 10 feet away from a TV or fluorescent light.
• Move your TV away from your audio components.
• The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with
alcohol.
• Clean the disc.
Remote does not function.
• Remove any obstacles between the remote and the player.
• Move closer to the player when operating the remote.
• Point the remote directly at the sensor on front panel of the player.
• Replace the batteries.
Disc does not play.
• Make sure there is a disc in the tray.
• Turn the disc over. Make sure the desired playback side is facing down on the
disc tray.
• The disc is skewed or warped.
• The region code on the DVD does not match the player.
• Moisture has condensed inside the player. Remove the disc and leave the
player turned on for about half an hour.
Disc does not start playing
from the beginning.
• Program Play or Repeat Play is selected. Press PLAY MODE and cancel these
functions before playing a disc.
• Resume Play is active. Press STOP twice and then restart DVD playback.