Appendix
Returning Parts for Warranty
Repair or Credit
All products returned for repair or credit must be prepared as follows:
1
Please contact Gonotec first to clarify return documentation (e.g. customs documents).
2
Clean and disinfect the equipment before returning it to us. We will charge a processing fee
for cleaning and disinfecting contaminated equipment. Equipment that is greatly contaminated
will be returned at the customer’s expense.
3 Secure the corresponding transport fasteners!
4
Enclose written information explaining the reason for returning the equipment.
5
If the equipment is being returned for credit, you must include all accessories (power cable,
software disks, manuals, etc.).
6
Return the equipment in its original packaging. If you no longer have the original packaging,
you may purchase replacement packaging from Gonotec.
Before Calling Gonotec
Note:
When calling Gonotec, have your unit’s serial number ready. The serial number helps our
service technicians to more quickly record the unit and determine a procedure.
If possible, switch on the unit before calling Gonotec’s technical service. Use a telephone that is close
to the unit. You may be asked to provide detailed information while running operations or apply other
troubleshooting methods that can only be performed on the unit itself. Ensure that you have the
equipment documentation handy.
Warning: Before undertaking any work on the equipment, read the safety
notices in the appropriate chapters of this manual.
Toll-free (Germany only!):
0800-7846027
Tel.: +49 (0)30 7809588-0
Appendix
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