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Before contacting Customer Service, remove the wood frame holding the
control panel in place to gain access to the “CTRL” connection behind the
control panel. Once you remove the control panel from the wall panel, you
can disconnect and reconnect the connection making sure it is snug and
tight.
Contact Customer Service for any additional troubleshooting.
Solution:
If your sauna is plugged in and you have no power at the
control
panel, then the power supply may need to be reset. Go to the roof of the
sauna and locate the power supply. Press the RESET button to reset the
power supply. The RESET button is on the same side of the power supply
as the power cord. Attempt to turn the sauna ON at the control panel.
Contact the manufacturer for any additional troubleshooting if necessary.
Solution:
There could be damage to the temperature sensor. If your
sauna arrived with a spare temperature sensor, turn the control panel off
and go to the roof of the sauna and locate the red and black wire near the
air vent
towards the rear of the sauna. After you have located the red and black
wires labeled “TEMP SENSOR”, disconnect them. Connect the spare
temperature sensor
. For testing purposes, insert the “TEMP SENSOR”
(you just connected) down the vent on the roof so that it is now inside the
sauna. Then go to the control panel and press the power button. If the
heat emitters now heat, then the temperature sensor was the cause of the
problem. You may have to wait about five minutes to confirm if the heat
emitters are generating heat. Remove the original temperature sensor
from its hole and replace it with the spare one.
Solution:
If your control panel displays “-L”, it may be an error code and
we assume both control panels are displaying this. If so, then it means
there is a communication issue between the control panel, power supply,
and temperature sensor. Please proceed to the following:
Step A:
1. Reconnect the sauna’s power cord. Make sure the control panel is
turned ON. Two individuals will be needed. One individual will
continuously watch the "-L" on the control panel to see if it changes while
a second person goes up to the roof and locate the "PANEL CONTROL"
harness connection that was connected during the assembling of the
sauna room. Check both ends of this connection including at the power
supply box.
2. Disconnect the "PANEL CONTROL" harnesses (both ends) and then
reconnect making sure that the connection is snug and tight.
3. Also and while up on the roof, please located the temperature sensor
wire. The temperature sensor is the black probe that is sticking out of the