Golden Eagle Golden Eagle Wood Pellet Burning Stove, Operating & Installation Manual

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www.goldeneaglestoves.com
FORM : GESW0901
06/09
Lifetime Limited Warranty
Golden Eagle Stove Company warrants to the original consumer purchaser that the Golden Eagle pellet stove in its original installation is free from defects in
material and workmanship from the original date of purchase as follows:
T
IME
P
ERIOD
A) Steel Fabricated Components (Excluding Burn Pot Insert)……………………………………………………………………………..…………………………..………… Five Years
B) Glass and Burn Pot Insert (For Thermal Damage Only)……..…………………………………………………….………………………………………………..…………. One Year
C) Electrical Components (Control Panel, Auger Motor, Combustion/Convection Blowers, Igniter, Thermodisc, Air Switch) …………….……… One Year
After expiration of the original warranty period, any components may be purchased at 10% discount off manufacturers suggested list price plus shipping and
handling charges, as long as the original consumer purchaser owns the product.
N
OT
C
OVERED
Specifically not covered under the terms of this lifetime limited warranty or any other warranty, are problems related to smoke or creosote. Smoking is
attributable to inadequate draft due to poor design of the flue system or incorrect installation of the flue system or improper installation of the heater itself.
Also not covered are:
1) Removal and re-installation costs.
2) Service calls for diagnosis or warranty replacement.
3) Gaskets.
4) Painted or Plated Surfaces.
5) Damage or defects caused by improper installation, improper maintenance, misuse, abuse, alteration, accidents, or circumstances beyond Golden
Eagle’s control including but not limited to acts of nature.
6) Transportation or shipping costs.
C
LAIM
P
ROCEDURE AND
P
ROBLEM
R
ESOLUTION
1) As the purchaser you must first contact the Golden Eagle Stove Company and report any problems or defects you are experiencing.
a. Provide descriptions of the defect and any pertinent data including your complete contact information, and proof of purchase. If the unit
has been installed and used in accordance with the Owner’s Manual supplied with stove, Golden Eagle will (at their sole discretion) either:
i. Replace the warranted part free of charge (service charges or labor not included).
ii. Repair or Replace the unit free of charge (may be with a new or refurbished unit).
b. If the defect is of a cosmetic (non-functional) nature, Golden Eagle will bear no responsibility for repair, though such cases will be reviewed
on an individual basis.
c. If the unit must be examined at the consumer’s residence, it is the consumer’s responsibility to contact a qualified stove technician, and
any service call charges incurred is the sole responsibility of the consumer as the warranty covers parts only.
d. If the unit must be transported, those charges will be the consumer’s responsibility.
2) When contacting Golden Eagle’s technical support department email is the preferred method of contact and all contact information can be found on
our website at
www.goldeneaglestoves.com .
3) Golden Eagle’s sole responsibility is to repair or replace the defective part as stated herein. Installation of that part is the responsibility of the dealer
or consumer.
L
IMITATIONS AND
E
XCLUSIONS
Golden Eagle will not be liable for consequential or indirect damages to property or persons resulting from use of this product. No other express warranty given
and no affirmation of Golden Eagle or its agents by work or action shall constitute a warranty.
This warranty covers defect in materials and workmanship in covered components provided this product has been properly installed and operated strictly in
accordance with the instructions in this owner’s manual and all applicable local codes. This warranty does not cover damage or breakage caused by improper
handling, misuse, abuse, over-firing, disassembly, unauthorized modification or other circumstances beyond Golden Eagle’s control. Installing non-Golden Eagle
components onto the unit would be considered unauthorized modification and will void all warranties.
All disputes relating to this warranty shall be tried before the courts of Texas in the County of Tarrant.
Warranty limitations may not apply in your area. This warranty gives you specific legal rights. You may also have other rights which may vary from state to state.
Y
OUR
R
ESPONSIBILITIES
1) This unit, including any and all accessories, must be installed, operated, and maintained in accordance with all instructions provided in the owner’s
manual and any additional codes or regulations of local authorities or entities having jurisdiction.
2) You should maintain, as a permanent record, your proof of purchase (sales receipt with serial number and cancelled check or credit card receipt).
3) Properly complete and submit to Golden Eagle a legible warranty registration form within 10 days of purchase. This form is provided with the stove
and also available on our website at
www.goldeneaglestoves.com .
4) Keep this warranty for future reference.