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10

TROUBLESHOOTING

Complaint

Possible Causes

Remedy

Symptoms

Display 
showing
higher than
optimum
temperature 
or taking 
longer time 
for cooling

Unit not
cooling /
less 
cooling

• Ambient temperature

very high

• Unit installed in high 

temperature area 

• Frequent door opening 
• Lid sealing improper 
• Fan not working
• Intermittent power 

failure/unit being
switched OFF for long 
periods

• Heavy dust formation 

on the warm air outlet 
grill.

• Power Adapter is close 

to the cooling unit

sunlight or any other source of 
heat.

• Do not open the lid too many times.
• If the lid gasket is worn out, contact 

service.

• Do not keep the unit OFF for long

periods.

• Clean the grill with a soft brush.
• Contact service if the problem

persists despite the above steps.

• Keep the power Adapter 50 cms 

away from the cooling unit.

Install the unit away from direct

• Check if the power socket is getting

power, change source if improper.

• Check for input green indicator on 

the power adapter. Contact service if 
no indication is seen on the adapter.

• Check if the adapter is securely

connected to the socket on the unit.

• Check display PCB temperature,

if display is not powered then
contact service.

• If display is powered but showing

“LL” or sensor is faulty then contact
service.

• If display is showing temperature but

fan is not running then contact 
service.

Unit not
working

No cooling,
no temperature
display or
fan not working


• Power adapter 

defective

• Loose connection from

power adapter to unit

• PCB defective sensor 

dislocated or defective

No power supply

Summary of Contents for InsuliCool

Page 1: ...USER MANUAL PROUDLY MANUFACTURED IN INDIA SCAN TO KNOW MORE ABOUT THE PRODUCT Please read the user manual carefully before operating the product Live at ease with Diabetes THINGS MADE THOUGHTFULLY...

Page 2: ...to 9321665511 on WhatsApp send SMS to 56677 call us at 1 800 209 5511 or write to us at For customers outside India write to us at We again thank you for giving us the privilege to serve you and look...

Page 3: ...instruction 4 Usage instruction 5 Instructions for Power Bank usage 6 Instructions for car adapter usage 8 Technical specifications 9 Troubleshooting 10 Frequently asked questions 12 Legal informatio...

Page 4: ...provided power adapter The product can also be powered with a car adapter while travelling and a 20 000 mAh external Power Bank which provides a backup of 4 hours The lid latch ensures proper gasket s...

Page 5: ...PARTS OF THE COOLING UNIT 2...

Page 6: ...160V to 230V Step 2 Product Placement Take the product out of the packaging Keep the product on a hard surface with at least 15cm gap from all sides for proper air ventilation Place the product in the...

Page 7: ...lity of water falling on the Product Power Adapter Plug Socket Power Bank b Ensure that the power supply is stablein the range of 160V 230V c Check for any damage on Wire Plug Power Adapter 4 4 Be car...

Page 8: ...oth 9 Open the unit only when required and minimize door openings 10 Ensure that the lid is securely locked after usage Do close the lid gently do not use excessive force to close the lid 11 Ensure vi...

Page 9: ...dors colour changes deformation or any unusual occurrences detected Instructions for Power Bank usage as an alternative during travel power outages 1 Use only the Power Bank provided by Godrej 3 The p...

Page 10: ...wer Bank doesn t support charging and discharging at the same time The Power Bank has an embedded non replaceable battery do not attempt to open the Power Bank or remove the battery as this may cause...

Page 11: ...in the car and use the provided USB cord to power the product 3 Use both the connectors of dual USB cord to run the product effectively 4 Ensure that the car s engine is in the running mode while usi...

Page 12: ...port Power Bank included as a part of InsuliCool Car adapter can be purchased separately Product InsuliCool Product Range Dimension of cooling unit L x W x H cm 23 x 16 x 15 Weight of cooling unit kg...

Page 13: ...soft brush Contact service if the problem persists despite the above steps Keep the power Adapter 50 cms away from the cooling unit Install the unit away from direct Check if the power socket is gett...

Page 14: ...a soft mins and then open the lid Wipe off any moisture accumulated around the inner and outer gaskets Do not try to force open the lid using any sharp objects like knife screwdriver etc Switch off th...

Page 15: ...a temperature display on the front side of the product which will accurately show you the temperature maintained Q 6 How many vials can be kept inside Ans Vial holder can accommodate 9 vials of 10 ml...

Page 16: ...l the product retain the temperature in case of a power outage Ans When used with fully charged 20 000 mAh Power Bank the unit will run for 4 hours Q 15 How do we clean the unit Ans It can be cleaned...

Page 17: ...DISCLAIMER The material in this manual is general and for informational purposes only Information in this document is believed to be accurate and reliable However the Company does not give any represe...

Page 18: ...y parts during the said warranty period the warranty shall thereafter continue only for the unexpired period of the original warranty and the purchaser shall not be entitled to insist on the original...

Page 19: ...ice To know your nearest service center or for any service related query contact us on the above toll free or WhatsApp number After Sales Service for customers in India EMAIL smartcare godrej com SMS...

Page 20: ...NOTES 17...

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