If maintenance service is needed, you can directly contact the product distributor or
authorized service institutions. You can also contact the Godox after-sale service
call and we will offer you service. When applying for maintenance service, you should
provide valid warranty card. If you cannot provide valid warranty card, we may offer
you maintenance service once confirmed that the product or accessory is involved in
the maintenance scope, but that shall not be considered as our obligation.
Warranty
The document applies to the products listed on the Product Maintenance lnformation
(see below for further information). Other products or accessories (e.g. promotional
items, giveaways and additional accessories attached, etc.) are not included in this
warranty scope.
The warranty period of products and accessories is implemented according to the
relevant Product Maintenance lnformation. The warranty period is calculated from
the day(purchase date) when the product is bought for the first time, And the
purchase date is considered as the date registered on the warranty card when buying
the product.
Dear customers, as this warranty card is an important certificate to apply for our
maintenance service, please fill in the following form in coordination with the seller
and safe-keep it. Thank you!
Customer
Information
Name
Address
Product
Information
Model
Product Code Number
Contact Number
Seller
Information
Name
Contact Number
Address
Note:
Note: This form shall be sealed by the seller.
Applicable Products
Date of Sale
How to Get the Maintenance Service
The guarantee and service offered by this document are not applicable in the
following cases:
①
. The product or accessory has expired its warranty period;
②
.
Breakage or damage caused by inappropriate usage, maintenance or preservation,
such as improper packing, improper usage, improper plugging in/out external
equipment, falling off or squeezing by external force, contacting or exposing to the
improper temperature, solvent, acid, base, flooding and damp environments, etc;
③
.
Breakage or damage caused by non-authorized institution or staff in the process of
installation, maintenance, alternation, addition and detachment;
④
. The original
identifying information of product or accessory is modified, alternated, or removed;
⑤
. No valid warranty card;
⑥
. Breakage or damage caused by using illegally
authorized, nonstandard or non-public released software;
⑦
. Breakage or damage
caused by force majeure or accident;
⑧
. Breakage or damage that could not be
attributed to the product itself. Once met these situations above, you should seek
solutions from the related responsible parties and Godox assumes no responsibility.
The damage caused by parts, accessories and software that beyond the warranty
period or scope is not included in our maintenance scope. The normal discoloration,
abrasion and consumption are not the breakage within the maintenance scope.
Inapplicable Cases
Warranty Period
