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GODIN CONTRACTUAL GUARANTEE
All our appliances have a 2-year guarantee (except wood burning closed fireboxes) against any defect, starting on the
date of purchase. This guarantee is subject to the correct installation, utilisation and maintenance conditions
described in the manual supplied with the appliance.
Some parts that are in direct contact with high temperatures and that can undergo deformations caused by wear and
tear are guaranteed 1 year for a standard replacement, like:
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decorative panels, side panels, grills, front hearth floors,
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guide plates, baffles, valves, fire-dogs, ash-pit,
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fire bricks,
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articulation mechanisms (door hinges, handles, etc.)
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fans, thermostats for overheating of appliances equipped with blast engine,
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temperature control elements, oven thermostats, fans for fan heated gas/electric cookers,
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burners, catalysers, burner rings for fuel appliances,
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boilers for central heating and cooking systems for wood/coal.
Our appliances have been specially designed so that replacing these parts is easy.
Some parts have a longer guarantee:
3 years for cast-iron or steel heating body of our boilers for central heating.
A wood burning closed firebox has a 5-year guarantee (only the heating body). Parts in direct contact with high
temperatures and undergoing wear and tear are guaranteed 1 year.
Only elements that are recognised as defected by our after sale service are guaranteed. Any indemnity, compensatory
damage, cost of labour and transport are not included.
In case the repair or replacement reveals to be too expensive compared to the price of the appliance, the decision to
replace or to repair the appliance is to be taken by the after sale service only.
Parts not covered by the guarantee: GLASSES OF APPLIANCES
Ceramic glass can resist to temperature shocks up to 750°. It can only be broken by a mechanical shock while using
or handling the appliance, so the glass can not be replaced under the guarantee.
The same rule applies to glass seals which are considered as wear and tear parts and are excluded from the guarantee.
