Godex STE5, Operation Manual

Page: 19 / 35

STE5 Operation Manual
18
3-5. Error Messages
LED Light
Beep Description Solution
Ready Status
Red
4 beeps
twice
Print head is not firmly closed.
Re-open the print head and
make sure it closes tightly.
Red
(Flash)
Red
(Flash)
None
The temperature of print head
is too high.
Wait for the print head
temperature drops to the
normal temperature range,
printer will go back to the
standby mode and the LED
light will stop flashing.
Red
3 beeps
twice
Ribbon is not installed, and
printer shows error message. Make sure the printer is in the
Direct Thermal mode.
Ribbon is used up or ribbon
supply shaft is not moving.
Replace with new ribbon roll.
Red
2 beeps
twice
Unable to detect paper.
Make sure the movable sensor
mark is at the correct position,
if the sensor is still unable to
detect paper, and then go
through Auto Sensing again.
Paper used up. Replace with new label roll.
Red
2 beeps
twice
Abnormal paper feed.
Possible causes: card tags or
paper fall into the gap behind
the platen roller, can’t find
label gap/black mark, black
mark paper out. Please adjust
it according to actual usage.
Red
2 beeps
twice
Memory is full; printer will print
out “Memory full.” Delete unnecessary data in
the memory.
Red
2 beeps
twice
Can’t find the file; printer will
print out “Filename can not be
found.”
Use “~X4” command to print
out all the files, and then check
whether the file exist and the
file name is correct.
Red
2 beeps
twice
File name is repeated; printer
will print out “Filename is
repeated.”
Change the file name and
download again.