GMC 2004 Cadillac Warranty And Owner Assistance Information Download

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Customer Assistance Offices

Cadillac encourages customers to call the toll-free
telephone number for assistance. However, if you wish
to write or e-mail Cadillac, refer to the address below.

United States

Cadillac Customer Assistance Center
P.O. Box 33169
Detroit, MI 48232-5169

www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Service: 1-800-882-1112
Fax Number: 1-866-962-2868

From Puerto Rico:

1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022

From U.S. Virgin Islands

1-800-496-9994
Fax Number: 313-381-0022

Canada

Customer Assistance Centre, 163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7

1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)

General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P., 11910
Mexico, D.F.

01-800-508-0000
Long Distance: 011-52-53 29 0 800

Summary of Contents for 2004 Cadillac

Page 1: ...tion program Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed Be sure to keep it with your vehicle when you sell it so future owners will have the information Owner s Name Street Address City State Vehicle Identification Number VIN Date Vehicle First Delivered or Put In Use Odometer Reading on Date Vehicle First Delivered or Put In Use ...

Page 2: ...ce contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it then it is not the Genuine GM Protection Plan from General Motors 04 28 03 Cadillac Motor Car Division General Motors Corporation All rights reserved Printed in the U S A GENERAL MOTORS GM CADILLAC and the CADILLAC emblem are registered trademarks of General Motors Corporation Part No Z2417 A...

Page 3: ...hicle Operation and Care 10 Maintenance and Warranty Service Records 10 Chemical Paint Spotting 11 Warranty Coverage Extensions 11 Touring Owner Service Foreign Countries 11 Warranty Service Foreign Countries 12 Original Equipment Alterations 12 Recreation Vehicle and Special Body or Equipment Alterations 12 Pre Delivery Service 13 Production Changes 13 Noise Emissions Warranty for Light Duty Truc...

Page 4: ... Cadillac Roadside Assistance 26 Cadillac Courtesy Transportation 27 State Warranty Enforcement Laws 27 Warranty Information for California Only 27 Special Policy Adjustment Programs Beyond the Warranty Period 28 Customer Assistance Offices 29 2004 Cadillac Warranty and Owner Assistance Information ...

Page 5: ... on page 25 We thank you for choosing a Cadillac GM Participation in an Alternative Dispute Resolution Program See the Customer Satisfaction Procedure under Owner Assistance on page 25 for information on the voluntary non binding alternative dispute resolution program in which GM participates Warranty Service United States and Canada Your selling dealership has made a large investment to ensure th...

Page 6: ...en has a 100 00 deductible charge after the 3 years or 36 000 miles up to 5 years or 100 000 miles whichever comes first Emission Control System Warranty For light duty trucks see How to Determine the Applicable Emissions Control System Warranty under Emission Control Systems Warranty on page 14 for more information Federal Gasoline Engines Defects and performance for cars and light duty truck emi...

Page 7: ... 000 miles to 4 years or 50 000 miles defects in material and workmanship continue to be covered under the New Vehicle Limited Warranty Bumper to Bumper coverage explained previously Specified components for cars or light duty trucks equipped with either light duty or medium duty truck emission control systems are covered for the first 7 years or 70 000 miles whichever comes first Defects and perf...

Page 8: ... Needed repairs will be performed using new or remanufactured parts No Charge Warranty repairs including towing parts and labor will be made at no charge Obtaining Repairs To obtain warranty repairs take the vehicle to a Cadillac dealer facility within the warranty period and request the needed repairs A reasonable time must be allowed for the dealer to perform necessary repairs Warranty Period Th...

Page 9: ...ce of the vehicle warranty but in no event less than 12 months 12 000 miles This coverage is only effective for GM accessories permanently installed by a GM dealer or an associated GM approved Accessory Distributor Installer ADI GM accessories sold over the counter or those not requiring installation will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purch...

Page 10: ...s is not covered Also damage from improper inflation spinning as when stuck in mud or snow tire chains racing improper mounting or dismounting misuse negligence alteration vandalism or misapplication is not covered Damage Due to Bedliners Owners of trucks with a bedliner whether after market or factory installed should expect that with normal operation the bedliner will move This movement may caus...

Page 11: ...r failure to use or maintain fluids fuel lubricants or refrigerants recommended in the owner manual is not covered Maintenance All vehicles require periodic maintenance Maintenance services such as those detailed in the owner manual are at the owner s expense Vehicle lubrication cleaning or polishing are not covered Failure of or damage to components requiring replacement or repair due to vehicle ...

Page 12: ...ny person to create for it any other obligations or liability in connection with these vehicles Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty Performance of repairs and needed adjustments is the exclusive remedy under this written warranty or any implied warranty GM shall not be...

Page 13: ...pairs GM may make to your vehicle may involve the installation of purified reclaimed refrigerant and coolant Tire Service Any authorized Cadillac or tire dealer for your brand of tires can assist you with tire service If after contacting one of these dealers you need further assistance or you have questions contact Cadillac Customer Assistance Center The toll free telephone numbers are listed unde...

Page 14: ...ge caused by such applications are not covered under your New Vehicle Limited Warranty Paint Trim and Appearance Items Defects in paint trim upholstery or other appearance items are normally corrected during new vehicle preparation If you find any paint or appearance concerns advise your dealer as soon as possible Your owner manual has instructions regarding the care of these items Vehicle Operati...

Page 15: ... warranty is to be extended Your extension rights may vary depending on state law Mileage Extensions Prior to delivery some mileage is put on your vehicle during testing at the assembly plant during shipping and while at the dealer facility The dealer records this mileage on the first page of this warranty booklet at delivery For eligible vehicles this mileage will be added to the mileage limits o...

Page 16: ... modification or alteration to the vehicle s original equipment as manufactured or assembled by GM Examples of the types of alterations that would not be covered include installation or use of any non GM parts accessories and materials or the cutting welding or disconnecting of the vehicle s original equipment parts and components Recreation Vehicle and Special Body or Equipment Alterations Instal...

Page 17: ... dealers reserve the right to make changes in vehicles built and or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and or sold by them Noise Emissions Warranty for Light Duty Trucks Over 10 000 LBS GVWR Only GM warrants to the first person who purchases this vehicle for purposes other than resale and to each subsequent pur...

Page 18: ...heavy duty emission control system Whether the truck is certified for California emissions in addition to Federal emissions To determine emissions eligibility locate the emission control label in the engine compartment on the air cleaner assembly or on the engine The language on the bottom left side of the label will describe if the vehicle is equipped with a light medium or heavy duty emission co...

Page 19: ...dic vehicle Inspection and Maintenance I M programs to encourage proper maintenance of your vehicle If an EPA approved I M program is enforced in your area you may also be eligible for Emission Performance Warranty coverage when all of the following three conditions are met The vehicle has been maintained and operated in accordance with the instructions for proper maintenance and use set forth in ...

Page 20: ...rucks up to 14 000 GVWR New York adopted California emission standards but not the California emissions warranty The Federal Emissions Control Warranty applies to all vehicles in New York Your Rights and Obligations For Vehicles Subject to California Exhaust Emission Standards The Emission Control System Warranty on your vehicle is issued in accordance with the California Air Resources Board and G...

Page 21: ...GM will repair or replace it under the Federal Emission Control System Warranty For heavy duty gasoline engine vehicles the emission warranty period is 5 years or 50 000 miles whichever comes first For heavy duty diesel engine vehicles the emission warranty period is 5 years 100 000 miles or 3 000 hours of operation whichever comes first Any authorized Cadillac dealer will as necessary under these...

Page 22: ... emission parts listed here are covered under the Emission Control System Warranty The terms are explained previously in this section under Federal Emission Control System Warranty and California Emission Control System Warranty Important Certain parts may be covered beyond these warranties if shown with asterisk s as follows 7 years 70 000 miles whichever comes first California emission coverage ...

Page 23: ...le PCM Programmable Read Only Memory PROM Throttle Position Sensor Throttle Position Switch Vehicle Control Module VCM Vehicle Speed Sensor Transmission Controls and Torque Management Manual Transmission Clutch Switch Torque Converter Clutch Switch Torque Converter Clutch Solenoids Transmission Control Module Transmission Gear Selection Switch Diesel Transmission Internal Mode Switch Transmission ...

Page 24: ...r 6 6L DURAMAX Diesel Charge Air Cooler Fan Idle Air Control Valve Idle Speed Control Motor Intake Manifold Intake Manifold Tuning Valve Intake Manifold Tuning Valve Relay Supercharger Assembly Throttle Body Throttle Body Heater Throttle Closing Dashpot Turbocharger Assembly Turbocharger Boost Sensor 6 6L DURAMAX Diesel Turbocharger Oil Separator Turbocharger Thermo Purge Switch Vacuum Pump 6 6L D...

Page 25: ...atalytic converters and exhaust manifold Positive Crankcase Ventilation System Oil Filler Cap PCV Filter PCV Oil Separator PCV Valve Exhaust Gas Recirculation System EGR Feed and Delivery Pipes or Cast in Passages EGR Valve EGR Valve Cooler 6 6L DURAMAX Diesel EGR Vacuum Pump Assembly 6 6L DURAMAX Diesel Secondary Air Injection System Air Pump Cutoff Valve Check Valves Vacuum Control Solenoid Evap...

Page 26: ...For detailed information concerning specific parts covered by these emission control system warranties ask your dealer Replacement Parts The emission control systems of your vehicle were designed built and tested using genuine GM parts and the vehicle is certified as being in conformity with applicable federal and California emission requirements Accordingly it is recommended that any replacement ...

Page 27: ...facturer s suggested retail price for all warranted parts replaced and labor charges based on Cadillac s recommended time allowance for the warranty repair and the geographically appropriate labor rate A part not being available within 10 days or a repair not being completed within 30 days constitutes an emergency Retain receipts and failed parts in order to receive compensation for warranty repai...

Page 28: ...ed by local or state law The only exceptions would be if you request or agree to an extension or if a delay results from events beyond the control of your dealer or GM If you are not so notified GM will provide any required repairs at no charge In the event a warranty matter is not handled to your satisfaction refer to the Customer Satisfaction Procedure in this booklet under Owner Assistance on p...

Page 29: ...ce Center by calling 1 800 458 8006 In Canada contact GM of Canada Central Office in Oshawa by calling 1 800 263 3777 English or 1 800 263 7854 French We encourage you to call the toll free number in order to give your inquiry prompt attention Please have the following information available to give the Customer Assistance Representative The vehicle Identification Number VIN This is available from ...

Page 30: ...his program is available in all 50 states and the District of Columbia Eligibility is limited by vehicle age mileage and other factors GM reserves the right to change eligibility limitations and or to discontinue its participation in this program Assistance For Text Telephone TTY Users To assist customers who are deaf or hard of hearing and who use Text Telephones TTYs Cadillac has TTY equipment a...

Page 31: ...y Information for California Only California Civil Code Section 1793 2 d requires that if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle s applicable express warranties after a reasonable number of attempts GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer California Civil Code Section 1793 22 ...

Page 32: ...ileage of your vehicle and your Vehicle Identification Number VIN Special Policy Adjustment Programs Beyond the Warranty Period Cadillac is proud of the protection afforded by its warranty coverages In order to achieve maximum customer satisfaction there may be times when Cadillac will establish a special policy adjustment program to pay all or part of the cost of certain repairs not covered by th...

Page 33: ...lish 1 800 496 9993 Spanish Fax Number 313 381 0022 From U S Virgin Islands 1 800 496 9994 Fax Number 313 381 0022 Canada Customer Assistance Centre 163 005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa Ontario L1H 8P7 1 800 263 3777 English 1 800 263 7854 French 1 800 263 3830 For Text Telephone devices TTYs Roadside Assistance 1 800 882 1112 Mexico Central America and Caribbean ...

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