0020054593 - 03/11 - Glow-worm
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5 Guarantee / Responsibility
5.1 Detailed guarantee
Thank you for installing a new Glow-worm
appliance in your home.
Glow-worm appliances are manufactured
to the very highest standard so we
are pleased to offer our customers a
Comprehensive Guarantee.
This product is guaranteed for 24 months
from the date of installation or 30 months
from the date of manufacture, whichever is
the shorter, for parts and labour.
The second year of the parts guarantee,
from the beginning of the 13th month
onwards after installation or manufacture,
is conditional upon the boiler having
been serviced by a competent person
approved at the time by the Health and
Safety Executive, in accordance with the
manufacturer’s recommendations. We
strongly recommend regular servicing
of your gas appliance, but where the
condition is not met, any chargeable spare
parts or components issued within the
applicable guarantee period still benefit
from a 12 month warranty from the date of
issue by the manufacturer.
5.2 Appliance use / manufacturer
responsibility
Servicing/maintenance should be carried
out by a competent person
approved
at the time by the Health and Safety
Executive, in accordance with the rules in
force in the countries of destination.
The guarantee is applicable on the
condition that:
- The appliance is installed by a
competent person in accordance with
installation instructions.
- The appliance is used for normal
domestic purposes and in accordance
with the manufacturer’s operating and
maintenance instructions.
- The appliance is serviced, maintained,
by a competent person.
- The repair or replacement of parts
during the guarantee period does not
have the effect of extending the period.
The manufacturer has no responsibility
whatsoever for any damage resulting
from:
- Any defects or damage resulting
from incorrect or poor installation,
inadequate servicing, or maladjustment
of the gas or water used.
- Any defects in the system to which the
appliance is connected.
- Any defects caused by inadequate frost
protection.
- Any deterioration or maladjustment
following changes in the nature or
pressure of the gas or the water used,
or a change in the characteristics of the
electrical supply voltage.
• For further details, refer to your Terms
and Conditions.
This appliance is intended
to be installed only within
the designated countries
displayed on the type plate.
• It is the responsibility of parents,
guardians and carers, that the
appliance is protected away from
persons under their care.