Globe GPG1410, Instruction Manual, Page: 10 / 12

Page 10
Troubleshooting
ISSUE CAUSE SOLUTION
Grill not working Power supply Check power source
Power switch has not been turned
on
Check that the unit is correctly
plugged in and turned on
Plug/cord, set or external wiring is
damaged
Call for service
Internal wiring fault Call for service
Thermal overload switch tripped
and did not automatically reset
Unplug unit. Let cool and then
plug back in for normal use.
If problem continues, call for
service.
Indicator light is on, but unit is not
heating up
Faulty elements Call for service
Operation of thermostat
All thermostats are not turned on
Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Faulty thermostat Call for service
Indicator light is not on, but the
unit IS heating up
The indicator bulb has burned out Call for service. Replace the
indicator light
The unit has not been turned on Turn on and adjust the settings
Cooking surface is heating up
slowly
Carbon build up Ensure that the plates are kept
clean and free from carbon build
up/debris
Thermostat setting Ensure thermostat is set correctly
and ensure that dial is not
spinning on the thermostat, giving
the wrong reading
Faulty elements Call for service
Food sticking Carbon build up Ensure that the plates are kept
clean and free from carbon build
up/debris
Not seasoned Season grill, see opertion section
If problems persist and the assigned solution does not remedy the issue, please call Globe’s Service
Department at: 866-260-0522 or 937-299-8625.