Section 7 Service and Warranty
7-1
7.1 Warranty Information
Global Surgical Corporation warranty information is located at:
http://www.globalsurgical.com/warranty.html
90-Day Money-back Guarantee on Microscopes and Accessories.
The microscope and microscope accessories you purchase will be unconditionally guaranteed and risk-free.
You may return a product to Global in good condition for any reason within 90 days of invoice and receive a full
product refund. Custom microscope parts are excluded from this policy. This money-back guarantee applies to
the U.S. and Canada only.
Microscope Limited Lifetime Warranty
Your microscope will include an unprecedented lifetime warranty, including parts and labor, for all optical and
support components. Please refer to detailed Limited Lifetime Warranty below.
Upgradeable
We will continue to do our best to design our microscopes to be modular and upgradeable, thus greatly mini-
mizing the possibility of obsolescence.
Microscope Limited Lifetime Warranty
Except as set forth in this Limited Lifetime Warranty, Global Surgical Corporation (the “Company”) hereby warrants that each micro-
scope product manufactured and sold by the company (“Product”) shall be free from defects in materials and workmanship under nor-
mal use and service for the life of the product. This warranty is non-transferable and is valid only with respect to the original purchase of
the product. The Company’s obligation under this warranty shall be limited to repairing or replacing at the Company’s facility and at the
Company’s expense, any parts of components that are demonstrated to be defective. The purchaser shall be responsible for shipment
of the product to and from the Company’s facility at 3610 Tree Court Industrial Boulevard, St. Louis, Missouri, 63122, Attention: Techni-
cal Service, or such other facility as the Company may otherwise designate. Under certain circumstances which are pre-approved by
the Company, necessary repairs may be made at the purchaser’s facility.
A return authorization is required before returning any product for warranty service by calling 1-800-861-3610. The customer is respon-
sible for all shipping expenses. Global Surgical suggests using a method that will allow you to track the package in the event it does not
arrive. Global also recommends you insure the package.
This warranty shall not be applicable to: (l) any electrically-driven products sold by the Company, (II) any products which are not manu-
factured by the Company which may be attached to the product, such as video equipment, camera equipment, recording devices, moni-
tors, printers (III) any components which are consumable or are required to be replaced or disposed of in connection with normal use of
the product, such as lamps, fiber optic cables, rubber eyecups and drapes, or (IV) any product which was purchased prior to April 27,
1994.
This warranty shall be void and of no effect: (I) if the product is damaged due to misuse, use in a manner other than pursuant to the
instructions for the use of Product, abuse, physical mishandling or natural causes such as flood, fire, earthquake, or other perils, as
determined by the Company, or (II) if any repairs or replacements are made by persons not authorized by the Company to perform such
services.
The warranties set forth herein are in lieu of any and all other warranties, expressed or implied, including, without limitation, warranties
of merchantability and fitness for a particular purpose. Purchaser’s rights thereunder are granted in lieu of any other rights purchaser
may have and purchaser hereby waives all other rights, warranties, remedies or guarantees whatsoever with respect to the product.
The Company shall not be liable for any third parties with respect to the product or its performance. Further, the Company shall not be
liable for, and purchaser hereby releases the Company from any direct, or indirect, consequential, special, and incidental or punitive
damages with respect to the product. In no event shall the Company be liable for any breach of warranty or other claim in an amount
exceeding the purchase price of the product.
Warranty for Microscope products not included in the Limited Lifetime Warranty:
Electrical and electronic components, except for the LED lightsource, have a one-year warranty. The LED lightsource has a three-year
warranty.
Consumables such as fiber optic cables, eyecups etc., have a one-year warranty. Light bulbs have a warranty equal to that given by
the manufacturer.
This warranty applies to the U.S. and Canada only.
For international warranty information: Email: [email protected]
Phone: 1-636-861-3388, Fax: 1-636-861-2969
