Electric Multi function oven Main oven not working
No
Yes
YES
b
NO
No
Yes
NO
No
Yes
NO
No
Yes
No
No
Yes
Yes
No
Yes
Nothing working at all?
Is the clock set
to manual?
Advise customer on
setting the timer
Has the customer selected
the correct function and set
the thermostat?
Does fan oven work?
Send engineer with
Selector switch.
Are ovens working OK, and only
certain functions not working?
Does the Conventional
oven heat up?
Is the Timer working?
Check fuse or
supply turned on
Which part of oven not
working? Fan or Element?
Do either of the top or
bottom elements work?
Do any of the selected
functions work?
Advise customer on how
to use oven functions.
Send engineer
with failed part
Send engineer
with failed part
Send engineer with
selector switch
Send engineer with selector switch
and component that’s not working
i.e. Lamp assy or Top heat not
working, send top element.