2
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax 989.752.4444 • www.glastender.com
W
arranty
s
tatement
APPLICABLE TO ALL PRODUCTS SOLD WITHIN THE UNITED STATES AND CANADA
LABOR: Glastender, Inc. warrants all products to be free of defects in
material and workmanship. In established areas, a start-up is included
with glasswasher models GT-24 and GT-30. A 1-year labor warranty
applies to all glasswashers. BDS model bottle disintegration systems
and self-contained refrigeration models, except beer line chillers,
include a 1-year labor warranty, for the duration of one year from date of
installation or up to 18 months from date of factory shipment, whichever
occurs sooner. For warranty labor claims beyond 15 months from the
date of factory shipment, proof of date of installation or occupancy must
be provided. Authorization for labor must be obtained from Glastender
within the warranty period and prior to the service being performed.
Labor warranty applies to the United States and Canada only.
PARTS: Within one year from date of installation or 18 months from
date of factory shipment, whichever occurs sooner, Glastender, Inc.
will replace any part or assembly found defective under normal use and
service. Field replacement parts include a warranty of 90 days from date
of installation.
FOUR YEAR ADDITIONAL COMPRESSOR WARRANTY:
Glastender will warrant to the original user the compressor for all self-
contained refrigeration models for an additional four years following the
regular one-year warranty period. This plan applies to the compressor
only.
A warranty claim form MUST accompany all returned defective parts or
assemblies. This form MUST be completed in full. Failure to do so may
result in delay or denial of credit. Any defective part or assembly must
be returned to Glastender, Inc., Saginaw, Michigan, with all transporta-
tion and delivery charges prepaid. Warranty repairs or replacements
will be shipped FOB factory in Saginaw, Michigan. Reimbursement for
applicable freight charges covers ground service only.
Glastender provides in-warranty repairs during a service company’s
regular working days and hours. There is no provision for payment
of a premium rate during “overtime” hours. When warranty service is
requested during other than normal working hours, the end user will be
charged the premium portion of the overtime rate.
The warranty covers substantiated travel expenses for up to 2 hours /
100 miles round trip and a maximum of $150. Any additional costs due
to installations that require extra work, time, or travel to gain access
for service are the sole responsibility of the equipment purchaser. Any
exceptions to these travel and access limitations must be pre-approved
by a factory representative.
The warranty does not cover equipment subjected to accidents, freight
damage, alterations from the original design, improper power and/or
plumbing hookups, improper chemical use, general misuse, or lack
of routine required maintenance as determined by Glastender, Inc.
Installation, normal control adjustments, general maintenance, correct-
ing an installation error, or service calls that reveal the unit is function-
ing normally will not be reimbursed under warranty.
Condenser coils on self-contained refrigeration products must be
cleaned regularly. Failure to provide adequate air flow to a refrigeration
unit will void the warranty.
Glastender shall not be liable for loss of use, revenue, or profit, or for
any other indirect, incidental, special, or consequential damage includ-
ing, but not limited to, product spoilage or loss.
This warranty is conditioned upon Glastender receiving notice of any
defect subject to this warranty within sixty (60) days of its discovery
by the end user or dealer. All products are warranted only for the initial
place of installation. Removal of a product automatically terminates
this warranty.
SECOND YEAR EXTENDED PARTS & LABOR WARRANTY:
Glastender’s one-year parts and labor warranty on self-contained refrig-
eration units, excluding beer line chillers, can be extended to two years
with the purchase of a two year parts and labor warranty. Specify part
number EWR2 ($150 net price) when ordering.
EXPORT WARRANTY - One year parts only.
EXCLUSION OF WARRANTIES
EXCEPT AS PROVIDED ABOVE, GLASTENDER MAKES
NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NON-INFRINGEMENT.
LIMITATION OF REMEDIES AND DAMAGES
If Buyer makes a valid and timely claim as outlined above, Glastender’s
liability and Buyer’s remedies under this agreement will be limited solely
to labor charges authorized and/or replacement or credit, at Glastender’s
option, with respect to Products returned at Buyer’s expense within thir-
ty (30) days after warranty repair. GLASTENDER’S LIABILITY WILL
IN NO EVENT BE GREATER IN AMOUNT THAN THE PURCHASE
PRICE OF THE RETURNED PRODUCTS. GLASTENDER
WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,
BUT NOT LIMITED TO, LABOR COSTS EXCEPT AS COVERED
UNDER OUR WARRANTY, LOST PROFITS OR THE LOSS OF
PERISHABLE PRODUCTS RESULTING FROM THE USE OF OR
INABILITY TO USE OUR PRODUCTS OR FROM OUR PRODUCTS’
INCORPORATION INTO OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT. NEITHER PARTY WILL HAVE ANY
NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER, OR
TO ANY THIRD PARTY, ARISING FROM ANY BREACH OF THIS
AGREEMENT.
GOVERNING LAW - JURISDICTION
The terms and conditions of an order are to be governed and construed
according to the laws of the State of Michigan, without regard to conflict
of laws principles. Buyer hereby consents to the jurisdiction and venue
of the courts located in Saginaw County, Michigan.
No representative, distributor, dealer, or any other person is authorized
to modify this warranty. This warranty replaces all other written or
verbal warranties.
NOTE: Glastender, Inc.’s policy of constant quality improvement
means that prices, specifications, and policies are subject to change
without notice. Questions regarding this warranty should be directed to
Glastender’s Customer Service Representative.
03-21-14
IMPORTANT!!
Attention Refrigeration Service Companies
Please review the important warranty information on this page. If you
believe a service call should be covered by the factory, please call
the factory for authorization between 8AM and 5PM EST, Monday
through Friday.
