Care and Cleaning
Troubleshooting
To clean, wipe down with a damp cloth and towel dry.
Do not use abrasive cleaners, steel wool, or harsh chemicals when cleaning this faucet, or the warranty will
be voided.
7YVISLT
7VZZPISL*H\ZL
:VS\[PVU
Hot and cold are reversed.
Lines reversed or cartridge
installed upside down.
Rotate the cartridge stem 180°
so that the notch is facing down
towards the drain.
There is no or a low water
flow.
One or both water supplies are
not turned on.
Turn both water supply valves
counterclockwise to the on
position.
There is leaking or dripping
from the spout.
Grommets not sealing properly.
Replace the cartridge.
There is only hot water or only
cold water from the spouts.
Balancing spool stuck.
Replace the cartridge.
Water comes out of the show-
erhead during tub fill mode.
The pipe used between the
valve and tub spout is not the
1/2 in. IPS nor COPPER pipe is
incorrect.
The distance between the valve
and the showerhead is less than
46 inches.
There are too many elbows or
something else that is restrict-
ing the flow of water exiting the
valve.
There is a restriction between
the valve and the tub spout.
The valve is installed upside
down.
Change the pipe to IPS or COP-
PER.
The distance from the shower-
head and valve moved to at least
46 inches.
Change or remove anything
restrictive.
Remove the tub spout and flush
out debris and/or replace the
undersized line or fittings.
Remove the valve and reinstall it
using the correct orientation.
The temperature range is
restricted.
The handle (more common in
knob models) is installed upside
down.
Temperature limit stop is out of
position.
Remove the handle, rotate it 180°
and re-install.
Reposition the temperature limit
stop to the desired temperature
position.
Unable to install the handle or
the handle rubs against the
escutcheon.
The valve is installed too far
back from the finished wall.
Order extension kit (206416676
or 206416670) on Homedepot.
com.
The handle is hard to turn.
The cartridge stem is difficult
to rotate.
Replace or lubricate the car-
tridge.
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