9
Ginnys.com 800-544-1590
TROUBLESHOOTING
Problem Cause Solution
There is no indication on
the control panel.
Disconnection of plug.
Check that the plug is
plugged into the electrical
outlet.
ICE FULL and ADD WATER
indicators light up
simultaneously.
Electrical power surge or
there may be air in the lines
or the lines are blocked. The
water tank cannot detect
water level.
Turn off the ice maker, pull
out the drain plug, fill res
-
ervoir with water if needed,
replace the plug and then
restart the unit.
OR
Inspect relative parts;
remove the drain plug and
drain out a small amount of
water. Replace the drain plug
and attempt to use the unit
again.
OR
Check if ice is blocking the
ice shovel. Turn off the unit;
let the ice melt and restart.
The unit does not operate.
Power is not being supplied
to the unit. The ambient
temperature or the water
temperature is too high
Plug the unit into a
standard 110/120 Volt, 60
Hertz power source. Run the
ice maker in temperatures
below 90°F and/or pour
colder water into the water
reservoir.
Ice blockage. No ice is
being made.
Making ice takes too much
time.
Turn off the machine. Start
the machine after the ice
block melts.
OR change the size selector
to small ice cubes.
The ice-making cycle seems
normal, but no ice is
produced.
There is refrigerant leakage.
A pipe in the cooling system
is blocked.
Call Customer Service.
