41
Display Causes
Solution
Temperature has exceeded
the operating temperature of
the system
Move to a cooler environment and
repeat the test.
Temperature is below the
operating temperature of the
system
Move to a warmer environment and
repeat the test.
Battery is discharged but has
enough power to run 20 more
tests
Test results will still be accurate, but
replace the two batteries as soon as
possible.
Battery is discharged and
meter does not allow more
tests until replacement with a
new battery
Replace the two batteries and repeat
the test.
Meter electronics failure
If the problem persists, please contact
your local distributor.
Damaged test strip or
calibration error
Please test again by using a new strip.
If the problem persists, please contact
your local distributor.
Communications failure
There is an error in transferring data to
the PC. See the package insert included
in the
GIMA
Diabetes Management
Software for troubleshooting.
Strip testing error
Sample
Perturbation
Repeat the test and apply enough
sample to fill the test strip check window
within 3 seconds. When repeat testing,
do not touch the strip during meter count
down. Please make sure fresh blood
sample with intended hematocrit level is
used. Please make sure blood sample
is not contaminated.
If the problem persists, please contact
your local distributor.
Meter data port is plugged in
with data transfer cable when
meter is in waiting for sample
application mode with strip
already inserted into the
meter strip port
Unplug the data transfer cable from the
meter’s data port. Then remove the
strip. Reinsert the strip into the strip port
for testing.
If the problem persists, please contact
your local distributor.