51
TROUBLESHOOTING
This section includes a list of error messages and frequently asked questions for prob-
lems you may encounter with your blood pressure monitor. If the products not operating
as you think it should, check here before arranging for servicing.
PROBLEM
SYMPTOM
CHECK THIS
REMEDY
No power
Display will not
light up.
Power is exhausted.
Charge the power
AC adaptor is insert-
ed incorrectly.
Insert the AC adaptor tightly
Low batteries
Display is dim or
shows
+ Lo
Power is low.
Charge the power
Error message
E1 shows
Bluetooth pairing
timeout
Make sure that phone’s
Bluetooth and APP is on
and measure again.
E 3 shows
The cuff is not
secure.
Readjust the cuff and relax
for a moment and then
measure again.
E 10 or
E 11 shows
The monitor detected
motion,talking or the
pulse is too poor
while measuring.
Relax for a moment
and then measure again.
E 20 shows
The measurement
process does not
detect the pulse
signal.
Loosen the clothing on the
arm and then measure
again.
E 21 shows
The treatment of the
measurement failed.
Relax for a moment and then
measure again.
EEx,shows on the
display.
A calibration error
occurred.
Retake the measurement. If
the problem persists, contact
the retailer or our customer
service department for further
assistance. Refer to the
warranty for contact
information and return
instructions.
Warning
message
out shows
Out of measurement
range
The measurement result
is out of the measurement
range (SYS: 60mmHg to
230mmHg; or DIA: 40mmHg
to 130mmHg; or Pulse:
40-199 pulse/minute)
ENGLISH
