24
TROUBLESHOOTING
Error Prompt
When Measuring...
Error
Description
Solution
Overload. The device will power off .
Stop using this scale for measurement.
Low Battery. The device will power off in
four seconds
Replace both two CR2032 batteries at the same
time. Please purchase the authorized batteries for
replacement.
Problem
Root Cause
Solution
Abnormal measuring re-
sults:
- Too high; OR
- Too low; OR
- Huge difference between
two recent measurement.
Incorrect posture
Please step on the platform barefoot-
ed and stand still.
The device is located on the
soft ground such as a carpet
OR on a rugged surface.
Please place the device on a flat, hard
surface.
Your feet are too dry.
Wipe your feet with a damp cloth,
keeping them slightly damp when
starting measurement.
No display on LCD when
the device powers on.
Batteries not yet installed.
Install the batteries.
(Please refer to Replace the Batteries)
Worn batteries.
Replace both two CR2032 batteries at
the same time. Please purchase the
authorized batteries for replacement.
CANNOT proceed to ana-
lyze body fat, total body wa-
ter, muscle mass and bone
mass.
Step onto the platform wearing
socks or shoes.
Please keep barefooted during the
measurement, and keep full contact
with the electrodes as well.
The system cannot identify
the possible User ID with most
similar data.
Please assign a User ID following the
instruction in Set Up Your Profile.
The user fails to select the
User ID from what the system
found.
Please assign a User ID following the
instruction in Set Up Your Profile.
The device powers off.
Low battery.
Replace both two CR2032 batteries at
the same time. Please purchase the
authorized batteries for replacement.
ENGLISH
